Crown Dale Medical Centre

The reception staff are disgraceful, the phone lines are never answered and staff are incredibly incompetent. A person called Carol would refuse to book me in to see a doctor without any reason, until I asked to speak to a manager... since when we aren't allowed appointments to discuss health issues?!
Aug 4th, 2022

Each time I have tried to call to speak to reception i have had to wait at least half an hour before I have reached the front of the queue. Today when I called I was 18th in the line. They need more staff or they need to take on less patients if they cannot deal with the number of patients they have in a timely manner .
Apr 3rd, 2023

After a long wait at the phone ( even if I was apparently the 6th in line), I explained what I needed and I was told initially there were no appointments for the following 2 weeks. After further questions I actually discovered that an appointment was booked for the day after without me knowing! The receptionist was absolutely unhelpful and condiscendent and instead of trying to fix things was annoyed at my questions. One of the worst customer experience I ever had.
Mar 31st, 2023

Absolutely awful experience. Called everyday to get a appointment at 8am and still no face to face and the wait is 2 weeks for a telephone appointment. This Surgery really needs to be investigated!
Mar 6th, 2023

If I can give 0 stars I would. Terrible receptionist, terrible service. They removed me from the register without informing me!!!!
Sep 9th, 2022