Britannia Fleet Removals & Storage

Positive: Professionalism, Quality, Responsiveness, Value
Mar 24th, 2023

It really is a tale of two halves. The service I received from HQ was questionable, it was almost impossible to speak to the Removals Coordinator, I phoned 8 times in removal week and they were always on lunch or on another call. Yet conveniently, the afternoon of the move I heard from them multiple times to remind me that I was being charged extra as we didnt have the keys before 2pm. There was a delay in the chain, which was stressful enough. Then the moment we received the keys the Removal Coordinator phones one of the removal team to hand the phone to me, to take immediate payment for the delay, a whopping 540. Id been in the new home no more than 5 minutes, and was met with aggressive and forceful demands about how to pay. However the removal team Luke, Terry & Gaz, were a dream. Under difficult circumstances, having to wait so long for the keys, they were still friendly and understanding. Theyre a very experienced and positive team, that found a solution to any problem and made the move as seamless as they possibly could. Moving is a stressful experience but the team actually made it enjoyable. This team are a credit to the company, and could not have been any better. Thank you.
Feb 17th, 2023

Client 109561 Just moved yesterday with the amazing help of Britannia Fleet Removals. Like many people, we own more possessions than we even know about. We had elected to have our treasures packed for us and dutifully, on the day the two team members arrived and set about packing everything, draw contents, cupboards, clothes incl wardrobe boxes. They treated everything as if it were their own, only on unpacking did I realise exact how much care and protection that has used. On packing, they were also considerate of things we may need before actual moving day and discussed items to leave unpacked for now. Following morning , on time, three very professional men, Mal, Luke and Gary, arrived. Covered carpets completely packed up the entire contents, even dismantling beds and wardrobes as necessary. They worked solidly for hours, always cheerful and seemed genuinely happy in their work. Apparently only powered by occasional drinks. The move it self was not far, but a slight delay in keys meant a chance for a break. Then off they set again. Box after box came in and delivered to the appropriate room, all having been labelled during packing. Furniture in, beds reassembled, the delay called for additional team support and another three team members arrived and got us in before 6pm. As cheerful and bright as they had started hours earlier, they wished us well in our new home, shook hands and off they went, I imagine whistling happily to themselves as they went. Many , many thanks to every one not only over the two days , but to all those in the background who made it happen so smoothly.
Jan 7th, 2023

Positive: Professionalism
Jan 2nd, 2023

Absolute terrible service I used Britannia Liverpool depot for my move to Thailand after agreeing a price paying a deposit of 650 and being told the price was set in stone I was given a date for our belongings to be packed I received an email from Amanda Tierney telling me that the price had risen by 650 a few days before the move date knowing that it was to late to do anything about it as everything had been organised around these dates the lad's who came to pack our house up where brilliant very professional and helpful but the office staff just the opposite I was told that our container had left Southampton and would arrive in Thailand on the 12h October I received an email saying it had arrived on the 25th then nothing after several enquiries as to where my container was I was eventually told that it was still in Southampton and hadn't been loaded on the ship that was in October it's now December and still no information not even an apology so avoid this company like the plague absolutely dreadful service Steve fogg
Jan 2nd, 2023