Love Laundry

I am appalled at how I have just been treated and insulted by a man who I presume is the very aggressive/angry owner of this business!!! 2 different items cleaned, both had different types of cleaning requirements, one makeup and one general wear, both came back not clean and my dress had creases steamed into it where they should not have been! When I collected my items, there was no mention that my dress and jacket had not been successfully cleaned, they were handed over and i paid in full. I didn't check my items as I didnt know there was a problem, surly the SLA is to tell the customer that cleaning has not been successful!!! I went back today to discuss, I had no expectation but I cant believe the insults that I received. My opening line was this: its been 4 weeks since my items were cleaned but when i came to wear them I discovered they were not clean, the reply was "you have 48 hours to come back, look at the T&C's, you should have checked" I replied that nothing was highlighted when I collected them. He fluffed this off and through gritted teeth said " well sorry about that" he was trying to dismiss me. I told him that i discussed the stains and said it was makeup at drop off. He then told me I have an 'attitude problem' I then said that i'd used many cleaners over the years and my garments had come back clean to which he retorted "I find that hard to believe........ so what's wrong with your dress then" at which point I told him how disgusting his attitudes was and left the premises. I didn't go there for a fight, I was met with aggression from the word go. I drove away in tears, this man is an Aggressive Bully, I'm sure he wouldn't speak to a man in the same aggressive manner!! Service: Organic dry cleaning
Apr 25th, 2023

Great service. My sons DJ suit came back like new.
Jan 28th, 2023

Efficient
Jan 18th, 2023

Excellent efficient service dropping off suit to be dry cleaned. Seem to have big machines for duvets etc. Great price too.
May 22nd, 2022

Dec 5th, 2021