Lapworth Surgery

Excellent surgery. We cant fault the service provided since we moved to Lapworth
Mar 31st, 2023

Excellent, caring and helpful staff and thats just the receptionists! Doctors are superb - thorough and effective what else could you want?
May 11th, 2022

Absolutely excellent surgery. I have only been there for 3 months, but doctors and receptionists are great. Im face, the most helpful doctors receptionists Ive ever had in 40 years!
Aug 1st, 2021

The lady on reception on the phone is very rude and unproffessional, I told her I want to register my girlfriend and she said what is the urgency? I said the urgency is my girlfriend is pregnant I asked her how long it would take approximately to get her registered and she carried on her attitude with me and said she doesn't know and that I am lucky because a lot of GP's make you wait weeks, I was being respectful and polite with her just asking g the approximate waiting time and she spoke to me in a very rude way with a sarcastic tone this lady needs to learn her lesson and start respecting the patients.
Dec 20th, 2020

I have been registered at Lapworth surgery for over 30 years, from the time it was run by the Nicols. The surgery is good for appointment availability and not rushed in appointments. The negatives are the receptionists and waiting times, the signing in machine always states 0 minutes wait when in reality it is usually half an hour and often longer. During a phone conversation with Gareth, I mentioned that I was temporarily residing at a different address. Subsequently, every time I have contacted the surgery about my repeat prescription, the receptionist has asked when I will be changing GP's. I have explained that I have no documentation at the address I am staying as it is temporary (6 months) and I am reluctant to try and explain my medical history to a new GP in a 10-minute appointment. Despite this, the surgery has now written to me (at the address where apparently, I no longer live) to advise I am no longer able to be a patient at Lapworth Surgery leaving me with no support or access to medication during this difficult time. Although I understand that policies need to be enforced, I feel like there has been no consideration for how this may make someone feel and falls well below the duty of care they should have for their patients.
Jul 1st, 2020