The Ideal Suite Factory

Save your money and go elsewhere, the suite I paid 2300 for is a load of rubbish and the follow up customer service is a disgrace, wrinkles and creases galore and the electric reclining chair is uneven so much so that you slide to the side when sitting in it and if you lean to the side it tips up. I reported the problems and they sent someone out to take a look, three times in all he came out, all he was authorised to do was to put a bit of padding in the back of the sofa, he was asked by the salesman to look at the feet on the chair but I got the impression that he didn't think there was anything wrong with it, he left saying he would have a word and get back to me, this was on the 13th June 2017 and I've not heard anything since. The chair is a bit better now, only because I've had to put a wedge under the bar to help level it up.
Apr 15th, 2018

Terrible customer service and quality. Severe issues not resolved. A lot of cheap chinese imports of inferior quality furniture. This company is best completely avoided in my opinion.
Jul 25th, 2017