Whitakers Estate Agents

People say that moving home is one of the most stressful times of your life, however I disagree after all the care that was received from all those at the Whitakers Anlaby branch. Very efficient and proactive.
Feb 24th, 2023

Feb 17th, 2023

The whole team at Whitaker's have been outstanding, but we were especially supported by Catherine and Helen who went out of their way to help us through a very difficult house move. We would certainly recommend the Anlaby team to friends.
Feb 3rd, 2023

Excellent experience from start to finish during the purchase of my new home
Jan 13th, 2023

Although Whitakers Sales Team seems to be receiving good reviews, we cannot recomment the Lettings Team. During our tenancy, we dealt with a burst pipe (no water), a broken boiler (no heating) and rain water in the living room (damage to our furniture and damp living conditions) and we were never able to resolve any, even the urgent issues, in a timely manner. Every time, calling Whitakers' Lettings Team, they promise to call back in the afternoon with a solution and never do. Resolving any issue in our rented property dragged on, no matter how urgent. Checking out of the property, no one came to check (as recommended by DPS). Instead we were sent a report a week later, identifying some issues (cleaning the oven, removing a shoe rack, returing a CO alarm - which was clearly still present and visible in their own pictures...). We would have been happy to resolve this ourselves. However, the time span to clean the property was set to 19-27th of December - no chance to extend this by 3 days. We were not in Hull over Christmas and suggesting to spend our Christmas holidays cleaning is unreasonable. Finally, in a later email, we were confronted with the following statement to pressurise us into accepting the cleaning quote (email from 23.12.2022 11:46): "If [the quote is] declined, the balance of the deposit not claimed by the landlord (if any) will be refunded to you by the DPS and the remaining balance claimed will go to dispute". You would expect a letting agent to know that a landlord cannot simply claim the tenants' deposit without their approval. If landlord and tenant disagree, the full amount goes into DPS dispute. I would have expected a lettings team to be impartial and not resort to unprofessional empty threats.
Dec 11th, 2022