Piaggio Commercial UK

Could be more informative and have online shop for accessories.
Sep 3rd, 2022

Excellent products, service and communication!
Dec 26th, 2019

Good customer service thanks Piaggio UK
Sep 13th, 2019

So disappointed with Piaggio Comericals/The Big Coffees lack of service and care. In August last year I paid for a certificate of conformity for my Piaggio Porter and 9 months later I still dont have anything to show for it and getting a refund was even a struggle. I needed the certificate to register an ex MOD vehicle for public road use. After paying for the certificate I received conformation that Piaggio in Italy had processed the certificate and that it was either on its way in the post or via email. Neither turned up, to their credit, I dont believe this was their fault but more of Piaggio in Italy. What I fond inherently annoying though was how Piaggio Commercial/The Big Coffee dealt with it there after. They dragged their feet the whole time and nothing was ever done or chased up unless I was the one chasing them up. The process took so long that my insurance company, who will only insure an unregistered vehicle for 2 months before it has to be road registered, cancelled the policy at a cost of 140. Of course the van was then sat there uninsured. The intention was also to use the van as a daily driver but due to everyones incompetence I had to spend the last several months borrowing vehicles. Even though I explained this pretty politely to the customer service agent Amy, I never received a proper apology, it was always a sorry but.were offloading all responsibility to someone else and not actually admitting to any fault which they will probably do again in reply to this, though I do have plenty of emails to prove otherwise and how long they left me waiting between correspondence. I asked the manager to call me on a number of occasions which he never did bar one instance. When I emailed asking for a refund I didnt get a reply, so I phoned them up and the agent said oh Im just sat in front of your email now. I asked for the manager to call me, got to the end of the week and heard nothing. I phoned again at the start of a new week, again asking for a refund and to speak to the manager and was again ignored. I was told by Amy that she couldnt give me a refund as she wasnt authorized to do so, yet 3 weeks later after I initially requested it she was able to send me a refund via worldpay, which failed.Eventually after almost 4 weeks, I got the money back but it cost me way more in time, stress and cancellation fees. What really proved a lack of care though is that having waited almost 9 months by that point for this certificate, that the manager couldnt be bothered to spend just a few minutes doing a bank transfer to return my money to me let alone have the decency to call me back. Totally inexcusable, he was fine to clock off at half 4 every day though. I wouldnt recommend this company to anyone, it was the worst customer service Ive ever experienced and having spoken to my local garage that were trying to source a part from them and the owners club, they wouldnt either, Ill never buy a Piaggio again.
Aug 29th, 2019