Genix Healthcare Dental Clinic (Hull)

Today I had a deep clean with Dr Bavi and she was wonderful! I was very nervous and asked to be numbed and asked her to be really gentle and I did not feel a thing! It was an excellent, super positive dental experience and I could not recommend her and her lovely nurse enough! Thank you Dr Bavi!!
Mar 12th, 2023

I must say on initial impressions, I found Genix to be nothing but helpful and friendly. Unfortunately that has ceased to be the case! I first contacted Genix as a NHS emergency patient, the receptionist was nothing but friendly, helpful & polite. Upon my first visit to the practise, the dentist I saw was amazing. So much so that I enquired about him been my dentist it was explained that he was only for NHS patients and they didnt have the capacity to take on new patients. They was, however able to take on private patients. I was so impressed with the service Id received to date that I had decide that I would sign up on the private list. That day I booked my initial assessment, paid my deposit and left a happy customer The next contact I had with the dentist was around an hour or so before my assessment was due. It was a call to say that the dentist had called in sick and that my appointment would have to be rescheduled. Frustrating however these things happen so I was happy to reschedule. This time I received another call from the practise manager a few days before my appointment to say the dentist now had Covid so they would have to reschedule to the following week. This initial good impression I had of them was wearing thin. I explained that I was a new patient and that this was the second time Id had this call. The manager, quite surprisingly said that the dentist frequently called in sick and it was something that needed to be dealt with. After I was told this information, quite frankly I didnt even want to see this dentist. After some back and forth it was agreed that I would see another dentist for this appointment and going forward and that my appointment could be the same day just half an hour later. That was fine however why that wasnt offered to me in the first place Ill never know? Finally the time for my first appointment, I was greeted by the receptionist and gave my name. Her exact words at that point were oh youre the one who spoke to the manager the other day? Quite shocked at that comment but trying to remember the reason I chose to sign up with this practise, I took my seat and waited. Whilst waiting the same lady who greeted me was training another member of staff, as the reception area is quite small and open plan I could quite clearly hear every word that was been said. The trainee was been asked to cancel customers appointment and input the data onto the computer, the next comment that came out the teachers mouth was yeah just tell them the dentist is off sick or something and try and booked them in a few weeks. How this person has a customer facing role, Ill never know! My appointment with the dentist was fine, pleasant and met my expectations. Everything was explained regarding follow up appointments and as was also enquiring about cosmetic dentistry (veneers) I wanted more information regarding finance options. I was told to speak with the receptionist who would help with that. Back to the receptionist and asking about finance options, I was told the managers not in today and she has the key to the office so I cant help you she did however say she would get the manager to give me a call the next day to run through my options. Im not sure if that message didnt get passed on or the manager just doesnt want my money (potentially 1000s) however Im still waiting for this call a week later Safe to say, Im looking for a new dentist, preferably one with some customer service skills and the ability to use a telephone!
Feb 17th, 2023

Jan 3rd, 2023

Been at genix many years always good and today just had a deep clean amazing work by my dentist bavi she is really amazing and very good at her job and all the staff are spot on ! thank you Mohammed Ali
Nov 24th, 2022

Been for a visit this morning with my 6 children, amazing practise. The dentist was great with all of my children, especially with my autistic son, he explained everything and made my son really at ease. Then when we had a issue after leaving the dentist, they were really helpful. My children are all excited to now visit again.
Nov 20th, 2022