Kingston group

Booked through a Facebook ad. Very responsive before they came. Weve been having work done in the house so general dust and dirty has been trampled everywhere. It was all surface dirt though and nothing I wouldnt have expected a professional carpet cleaner to be able to remove. However our carpet was left saturated and not much cleaner than when he arrived. He took less than 30mins to clean the carpet and charged us 45! Despite promising the carpet would be completely dry in 4 hours the carpet took 4+ days to dry and my entire lounge now smells like a damp dog its awful. Reported my disappointment to him an opportunity to relive it. Got a long list of excuses as to why is wasnt clean. In the end said hed come and re-clean it or deodorise it but never heard a word again! Please do not use, our carpet feels ruined. Service: General carpet cleaning
Mar 29th, 2023

I had my Stairs and hall way cleaned 2 weeks ago. I was quite disappointed, they looked the same as before and were absolutely soaked when the guy left. The guy that came was pleasant but the cleaning took 15 minutes. I'm not sure how you can clean stairs and a hall way so fast. The price was cheap but the work wasn't done, the stairs looked the same. Service: General carpet cleaning
Jan 11th, 2023

WARNING - This person came to clean our carpets in March 2022 and took away with him a prized Sheepskin Rug that came from one of our first sheep (sentimental value) telling my husband that he was going to soak it etc. 8 months later and he has not replied to any of my messages and we still have not got it back - very upsetting and we are seeing a solicitor in an attempt to get it back. I would not recommend this company!!!! Services: Upholstery cleaning, General carpet cleaning
Nov 7th, 2022

Critical: Punctuality, Quality, Responsiveness
Aug 19th, 2022

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Jul 15th, 2022