Emmanuel House

Very very poor. My grandma recently spent 4 months in Emmanuel house. She has come out 2 stone lighter. Losing this much weight at her age is not good especially as before she went in there she had a great appetite. Every time I called or another family member would call we would either have a resident answer or the receptionist always telling us to call back as the phone lines are busy. Would not recommend to anyone!
Dec 28th, 2020

When Miss Adcock was placed in 'this care home' it was atrocious and most of her personal belongings disappeared, not cheap clothing either!!
Jan 5th, 2023

My Mam has been a resident at Emmanuel for the past 4 months and I am very happy as is she . The staff are caring considerate and hard working along with fun . Everyone I have met carers/ seniors /cleaner/ maintenance man and manager and administrator are professional & hardworking . Always excellent communication and act on any issues if they arise or bring them to my attention Kelly the entertainment lady involves everyone according to their needs and has such imagination for a wide range of activities .
Aug 23rd, 2022

Thank you to the carers at Emmanuel! My mum is in residence there and at 97 years of age, she has praised the staff for constant kindness, friendliness and general dedication to their very demanding roles. Special thanks to Stephen who managed to take her out for a lovely trip this afternoon; something we, her family, never expected to happen The staff at Emmanuel genuinly care and work hard day in day out, nothing is too much trouble for them.
Aug 22nd, 2022

Terrible experience ,the old neighbor I visited was in bed ,her body exposed due to wet sheet ,the smell was permeating in the room ,her buzzer on the floor ,no way had she put it there it was directly behind bed ,old food on in my opinion dirty table ,
Aug 8th, 2022