Advanced Biomass Ltd

We feel so lucky to have found these guys after being massively let down by our previous local installers/ engineers. Despite living at the other end of the country to us, they have visited us on site to service our boiler and repair a fault, charging us a discounted rate as we were flexible with our dates and fitted in with their other visits in our area . They have been so supportive recently with an ongoing fault with our boiler and maintained ongoing advice over the telephone at no cost to us ! They are so knowledgeable about the HDG boilers and immediately instilled a sense of confidence in their work, they are professional and are really nice guys. We would not hesitate to recommend their company and only wish we had found them earlier. They have restored our faith in human beings after the problems with our previous engineers . First class customer service. Thank you Sam and Adrien.
Nov 14th, 2019

Did a good job of replacing the water jacket in our compact 150 and were knowledgeable on the system requirements
Jun 20th, 2018

We had a problem with our biomass boiler overnight and Adrian has been on the phone first thing working with me to identify the fault and help resolve it. First class customer service. Very impressed.
Apr 17th, 2018

Adrien and Sam are providing an excellent service package for our HDG Compact 200, initially with Euroheat and now independently. From advice and diagnosis by telephone to on site repairs and servicing, their expertise has been vital in keeping the system running for the past four years.
Oct 21st, 2017

Excellent after care service - personal attention and assistance to resolve a problem with pellet ignition on the boiler- telephone call to the company for assistance resulted in being talked through what to do in a calm and patient manner to resolve the issue without the need for a visit from the engineer. Helpful, attentive and vey professional.
Aug 25th, 2017