Motorvogue Fiat & Abarth Kings Lynn

Great customer service,very helpful with everything.
Mar 30th, 2023

Sep 4th, 2022

Can't do enough for you
Aug 14th, 2022

After many years with this dealership (from when it was Wests) and having purchased 4 Renaults from them I am disappointed to say things have changed there and not for the better. We had our car serviced on 29/4/2023. We had to get there for 8.30 (we got there at 8.45 as we have a 40 mile trip from Ely which we have always done out of loyalty). We were told to be back by 1.30 when they close. We didn't get any call or sms from them to say the car was ready (as we usually do) so we went back there just before 1. No one acknowledged us so we just sat there. Eventually my husband asked at the desk to be told the car was ready. They gave him the key and he paid the bill. They said it was out the side ready for us having been washed and valeted. We couldn't find the car. We asked a sales person if he knew and he said no - he couldn't find the one he was looking for either. We eventually found the car round the back. It had NOT been cleaned. We asked why they had said it had but the lady at the service reception just shrugged and said "apologies". She didn't even get up - she just sat back at her desk. We are now wondering if they even completed the service we paid for. We will find out when the car has its first MOT at the end of this month I suppose. But we won't be having the MOT carried out at Motor Vogue, that's for sure. Added to that we had e-mailed before going on 29.4 as we are wanting to change the car and wanted to discuss the Arkana with someone. We received a call the afternoon before saying could we get there for 8.15 and Martin would "try to fit us in". As we live 40 miles away this wasn't possible. We were told someone might be able to speak to us but couldn't say for sure. We are just so disappointed and insulted after about 14 years of loyal custom to be treated in this way. We fully intended to proceed with the purchase of a new car on Saturday but we were treated with such indifference that we won't bother. We will go to a different Renault dealer. So much for customer service - this used to be a fabulous dealership but none of the "old team" are still there and the new team seem not to care about repeat business. We were treated with indifference and feel like fools for continuing to drive such a long distance out of loyalty. I don't suppose they will care.
Apr 30th, 2023

hello people, i would like to say i had a good experience with motorvogue, i get not all sale;s people have a great reputation, but i found this dealership very friendly, polite and not pushy at all. i found a car on auto trader, i was contacted via email to say i will be called shortly, to then i was dealt with a lovey man called matt, who went out of he's way to get me to see this car, we had just come back from holiday and the last thing i wanted to do was drive another 1.5 hours, although i really wanted to see this car, i was to tiered to drive, so matt went out of he's way and drove this car to me within days of our first phone call. i found matt very charming, polite and i feel he was completely honest with me, told me lots about the car, answered all questions i had asked, i took the car for a test drive, whilst matt valued my car for trade in, i was offered a good price for my car, but i decided not to trade with motorvogue and give my car back to suzuki where i bought it from, to save hassle for all involved. after i had a test drive, i fell in love with the car, and i told matt that i would indeed want to buy it, matt bless him that had to drive this car back 1.5 hours to motorvogue, where i received my call to make sure i was going ahead with this car as i am sure they get a lot of people who change there mind. matt was quick to get things sorted, kept me in the loop at all times to what to expect, what was happening, and even arranged delivery at a extra cost to me, but i wanted the car sooner rather than wait 2 weeks, so matt arranged this for me to have it sooner. i was informed when the car left the showroom. if i had any concerns i would ring the showroom and if matt was not available other members of he's team was just as helpful, most of my purchase was done over the phone or via email, i never went to the showroom, but even over the phone i had a warm helpful service, so did not need to visit the showroom. my car was driven to me within a couple of days, the gentleman who delivered it helped me to tax it, and was also very polite and helpful, i know this is there job and all, and i apologise for the long review, but if like me you read reviews before you purchase something then i hope this has helped you decide to. not all salesman are pushy, i had visited 4 over the last few months before i found my dream car, i did find one to be the pushy salesman and i was not comfortable buying from them, motorvogue however left me to decide, let me have time to think, i believe matt wanted me to make the right decision, and left me to have a good think, and i would like to say i did buy the car, and i love it, and i would like to thank all staff of motorvogue who helped me with my calls. its a shame some people have had a bad experience with these, i believe matt went out of he's way to ensure i was happy, i hope he gets many more sales like mine, to me it was a easy buy, a few calls and emails, but to him i am sure it was a lot of paperwork and hours to make sure i was happy. and i am hoping he gets a lovely bonus for the sale. i will be keeping this car. i wish anyone else buying a new car, the same easy transaction i had. all the best people and motorvogue. caroline.
Aug 20th, 2022