Norfolk Sheds Ltd

I bought a Woodland 9' x 6' Workshop/Shed, it came pre-treated at a very competitive price, beautifully made and professionally installed. Both service and communication were excellent and I'm very happy with the service and delivery provided by Norfolk Sheds Ltd.
Apr 7th, 2023

I placed my order with Norfolk Sheds for a log cabin at the end of April. The estimated delivery date was mid August at the time. At the beginning of July, after hearing nothing from them since the initial order and agreements were signed, I sent an email asking some questions and generally trying to touch base. It was at that point that I was informed that they never put my order through to the manufacturer, Shire Garden Buildings. This meant that my delivery was pushed back from mid August to late October, and the painting and preparation would have to be done in the cold, damp autumn months. Lucy, the contact point that I dealt with the entire time, completely lacks customer service skills and has no empathy. When October finally came and my log cabin was built, it was shortly there after that we noticed it was leaking from the windows, walls, and corners. We hadnt even had a chance to paint it yet, but thats what they advised us to do, so we got the cabin as dry as we could and got the inside and outside painted. At that point, the windows were still leaking considerably, so they sent workers out in December to put more seal around the windows. This helped, but did not fully alleviate the problem. By April, six months into owning it, we have noticed the individual log pieces separating and the door has warped to the point that it doesnt even meet the seal at the base of the doorframe. I recently contacted Norfolk Sheds about this, and I was not surprised to receive total silence in response. In conclusion, customer service was poor, delivery time was poor, and build quality is poor. I should have put the 5000 towards a proper garden building with a more reputable company, but its a lesson learned. Edited to add: now one of the windows wont shut because the wood has warped that much. Very poor quality.
Jul 22nd, 2022

Recommended to me by another mate and wasn't disappointed. Did me a custom 8*5 pent roof shed, excellent value for money (about 30% less thananother company local to me in Herts) and the end to end process of ordering to delivery was only 2 and bit weeks. I did the painting and setup myself which was perfectly fine between my wife and I, the instructions were all there and plenty of spare nails etc. Very happy.
Jul 15th, 2022

We just wanted to thank you for the workshop that you delivered for us yesterday. The quality and craftsmanship is second to none and the guys who delivered and installed it were exemplary! Their attention to detail, their professionalism and their attitude was a real credit to your company as are the work force who produced it. A truly great product at a competitive price and of a quality you could pay a lot more for from other big name brands. Thank you for all your hard work and for giving us the product and service we could have only dreamt of!
Jul 1st, 2022

18 x 12' Mammoth. May 2022: superb service from Norfolk Sheds. Ordering was easy. Company installed shed base and the shed/workshop all in one day, with three very friendly, efficient and hard working installers working until 8pm to get the job finished. Quality of the building and the service from the company is the highest quality. I would have no hesitation in recommending Norfolk Sheds.
May 22nd, 2022