Snap-on

one called Benny, extriemly rude andsarcastic to customers, we will not ever like to be served by him/her/?? again, sof ar staff was good, now new addition is a headache,. please avoid ms Benny.. life be simpler....as a companey its great just a bad apple...
Mar 13th, 2023

Jan 1st, 2023

(Translated by Google) Thank you for the opportunity to undergo training and improve my skills in working with hybrid cars, specifically with voltage dangerous to your life (level 3) Many thanks Stephen (Original) ( level 3) Stephen
Nov 10th, 2022

Oct 21st, 2022

UPDATE!!!! WE ARE NOW ON 21 BREAKDOWN CALLOUTS FOR YET MORE ISSUES WITH OUR EQUIPMENT We bought what we thought was a premium MOT ATL Test lane as the product looked fantastic , the sales person was excellent and made the whole planning and application with the DVSA very easy , the ground works were carried out to a very high standard but unfortunately that is where the premium experience ended. We are now a year on from the install and have had 14 call outs in as many months for various issues , the main issues have been leaking pipes , leaking shake plate rams, vehicle lift stuck half way in the air , the major lift jacking beam wouldn't lift a car on day two of having been installed, the beam setter could not hold its own weight and would drop to the floor and we have had countless issues with the gas analyser not connecting. Whilst the engineers are quick to come out and do make an effort to repair faults ,I do question if they are sufficiently trained. I have even had one of the area managers come to view the equipment and installation , who reported back to me that everything was within spec and okay which at the time it was. I was then told that 'Snap-on products are not built as well as they used to be '! I find this totally unacceptable, no where in the brochure does it state that Snap on equipment is made worse than it used to be, its not what you want to hear when you have spent the best part of 50K. That said Snap on did offer to give us 500 of tool vouchers but i don't feel this is anywhere near enough when you consider the amount of money that we have lost due to breakdowns and or waiting for engineers to carry out necessary repairs . I estimate we have lost 20-30 hrs due to poor equipment and or poor repairs .
Sep 13th, 2022