tifgroup

Hours

Thursday:
9:00 AM - 9:00 AM
Friday:
9:00 AM - 9:00 AM
Saturday:
Closed
Sunday:
Closed
Monday:
9:00 AM - 4:00 PM
Tuesday:
9:00 AM - 4:00 PM
Wednesday:
9:00 AM - 9:00 AM

Chamber Rating

2.4 - (123 reviews)
33
10
3
1
76
Read Our 123 Reviews

Chamber Rating

2.4 - (123 reviews)
33
10
3
1
76
  • Joe Pickering

    Avoid at all costs. I would give 0 stars if that was an option. Appalling customer service. Multiple errors in communication on multiple occasions. Failure to pass on complaint information internally. And took months of back-and-forth emails and phone calls.
    Feb 7th, 2021

  • Rich Moon


    Jan 7th, 2022

  • Marc Smith

    I had an awful experience with this company I personally will never take an insurance policy with them. They used every excuse in the book not to pay me. The Ombudsman instructed them to settle my claim in the end, which they did, somewhat reluctantly.
    Aug 27th, 2021

  • Elena Agathangelou

    Do NOT use this company. Appauling service, customer service and con you out of money. I spoke to Stephanie via email who just didnt even read anything i was saying in my emails, just sending a copy and pasted message back that wasnt even relevant - basically a robot. not sure why she is even needed if she just sends copy and pasted messages as you can automate that in a company. Martin - i submitted a claim as soon as i landed back from Dubai during the pandemic. In a rush ive claimed for my handbag and obviously as a mum to a baby, just landed with jet lag and upset that ive lost personal goods ive filled out a form by pen straight away and listed my bag and some cash that was in there, a few days later once my suitcase and babys bag was fully emptied i noticed some make up bits missing which were in the handbag - they have an online portal thats still open at this point for me to submit receipts, and any paper work. ive submitted my make up. 3 weeks go by, no update. i chase by phone to be told 'soon' 'monday' '3 days'. another week goes by. i call and complain to people who talk with no emotion, no umph to their voice, clearly irritated by even having to speak to me. Martin then emails me (not tells me over the phone) that my make up contents cant and wont be included in the payout as it wasnt on the original form. no where on the form did it state that the form cannot be updated, nowhere did it say that items cant be added and that it is final. all it said was make sure the form items are correct when listed. well the ones i did list (twice) were all correct. they have conned me out of money for my make up and when i asked to complain he told me he was the highest member of staff and refused to give me any email or contact number for a good 10mins. he then finally gave me an email address. AVOID. i will be reporting to head office and everywhere else possibel so people know that this company are a scam.
    Apr 22nd, 2021

  • Sepali de Lima

    Our holiday was cut short due to covid and we had to book emergency flights back to the U.K. at a significant additional cost. The claims process was simple, I received email updates throughout and I got my claims request approved within 12 working days, which is pretty impressive as Id imagine they were inundated with other covid-related claims; really grateful for the quick turnaround as I expected it to take much longer with lockdown! My partner who submitted his claim at the same time with his insurance provider (different group) is still chasing them up three months on and has had to complain to the financial ombudsman - makes me appreciate the great customer service and resolution times even more! (insurance bought through Alpha Travel)
    Mar 21st, 2021

Read Our 123 Reviews

About
tifgroup

tifgroup is located at 1 Tower View in King's Hill, England ME19 4UY. tifgroup can be contacted via phone at (203) 829-3813 for pricing, hours and directions.

Contact Info

  •   (203) 829-3813

Questions & Answers

Q What is the phone number for tifgroup?

A The phone number for tifgroup is: (203) 829-3813.


Q Where is tifgroup located?

A tifgroup is located at 1 Tower View, King's Hill, eng ME19 4UY


Q What is the internet address for tifgroup?

A The website (URL) for tifgroup is: http://www.tifgroup.co.uk/


Q What days are tifgroup open?

A tifgroup is open:
Thursday: 9:00 AM - 9:00 AM
Friday: 9:00 AM - 9:00 AM
Saturday: Closed
Sunday: Closed
Monday: 9:00 AM - 4:00 PM
Tuesday: 9:00 AM - 4:00 PM
Wednesday: 9:00 AM - 9:00 AM


Q How is tifgroup rated?

A tifgroup has a 2.4 Star Rating from 123 reviewers.

Hours

Thursday:
9:00 AM - 9:00 AM
Friday:
9:00 AM - 9:00 AM
Saturday:
Closed
Sunday:
Closed
Monday:
9:00 AM - 4:00 PM
Tuesday:
9:00 AM - 4:00 PM
Wednesday:
9:00 AM - 9:00 AM

Ratings and Reviews
tifgroup

Overall Rating

Overall Rating
( 123 Reviews )
33
10
3
1
76
Write a Review

Rich Moon on Google

image


Marc Smith on Google

image I had an awful experience with this company
I personally will never take an insurance policy with them.
They used every excuse in the book not to pay me.
The Ombudsman instructed them to settle my claim in the end, which they did, somewhat reluctantly.


Elena Agathangelou on Google

image Do NOT use this company. Appauling service, customer service and con you out of money.
I spoke to Stephanie via email who just didnt even read anything i was saying in my emails, just sending a copy and pasted message back that wasnt even relevant - basically a robot. not sure why she is even needed if she just sends copy and pasted messages as you can automate that in a company.
Martin - i submitted a claim as soon as i landed back from Dubai during the pandemic. In a rush ive claimed for my handbag and obviously as a mum to a baby, just landed with jet lag and upset that ive lost personal goods ive filled out a form by pen straight away and listed my bag and some cash that was in there, a few days later once my suitcase and babys bag was fully emptied i noticed some make up bits missing which were in the handbag - they have an online portal thats still open at this point for me to submit receipts, and any paper work. ive submitted my make up. 3 weeks go by, no update. i chase by phone to be told 'soon' 'monday' '3 days'. another week goes by. i call and complain to people who talk with no emotion, no umph to their voice, clearly irritated by even having to speak to me. Martin then emails me (not tells me over the phone) that my make up contents cant and wont be included in the payout as it wasnt on the original form. no where on the form did it state that the form cannot be updated, nowhere did it say that items cant be added and that it is final. all it said was make sure the form items are correct when listed. well the ones i did list (twice) were all correct. they have conned me out of money for my make up and when i asked to complain he told me he was the highest member of staff and refused to give me any email or contact number for a good 10mins. he then finally gave me an email address. AVOID. i will be reporting to head office and everywhere else possibel so people know that this company are a scam.


Sepali de Lima on Google

image Our holiday was cut short due to covid and we had to book emergency flights back to the U.K. at a significant additional cost. The claims process was simple, I received email updates throughout and I got my claims request approved within 12 working days, which is pretty impressive as Id imagine they were inundated with other covid-related claims; really grateful for the quick turnaround as I expected it to take much longer with lockdown! My partner who submitted his claim at the same time with his insurance provider (different group) is still chasing them up three months on and has had to complain to the financial ombudsman - makes me appreciate the great customer service and resolution times even more! (insurance bought through Alpha Travel)


Joe Pickering on Google

image Avoid at all costs. I would give 0 stars if that was an option.
Appalling customer service. Multiple errors in communication on multiple occasions. Failure to pass on complaint information internally. And took months of back-and-forth emails and phone calls.


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Overall Rating

Overall Rating
( 123 Reviews )
33
10
3
1
76

Write a Review

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