London Doctors Clinic Private GP

I wasnt planning on leaving a review. But you invited one by email.. I turned up on time, to my appointment at Kings Cross, only to be told that their systems were down and I had to be rebooked for the next day. No apology and a poor attitude. I was then told an appointment was free at Bank - if I could there in twenty minutes. Again. No apology. I paid 20 for a cab to get to Bank. The Bank surgery is tiny, untidy and overall a complete mess. It looks like a surgery held in a broom cupboard. It was cramped, dirty, untidy and unprofessional. The doctors bedside matter left a lot to be desired. Based on my experience, even more chaotic than the NHS, so best entirely avoided.
Apr 16th, 2023

A fairly unpleasant experience. My appointment was cancelled with no notice, as I was walking in. This was due to some IT issue. I complained to the abrupt receptionist who couldnt have been less bothered or apologetic - whilst the GP sat in the consultation room, apparently unable to provide consultations. I had to see a doctor as I was flying the next day. After a struggle I was sent to an even dingier consulting room in the City, that afternoon. Whilst the receptionist was more pleasant, the consulting room was a disaster. It was untidy, unprofessional and just not pleasant to be in. Because Id my job, I fly in and out of London frequently and at short notice. Ive used several private GP services and this was by far the most amateur and unprofessional. I was shocked that these people are run or affiliated by Spire. Based on my experience I would actively avoid. There is much better care out there with other providers and even run down GP surgeries are more comfortable than this place. Avoid.
Apr 19th, 2023

Brilliant experience- was made comfortable and the appointment went really well. The nurse was very pleasant and loved talking to her!
Apr 15th, 2023

I was early for my appointment but could not find the place. So I called the receptionist as was advised by the text message sent earlier. The recep. did not have a clue where her own office was and did not even know that the bridge next to her was, in fact, London Bridge. Finally managed to get there and was shown the toilet to produce a urine sample. The toilet was very dirty and, for a clinic, clearly lacked all the hygiene. However, on the upside I was seen to by a Philipino nurse who was extremely pleasant. So that went some way to make up for the very poor experience of the whole organisation.
Apr 6th, 2023

I normally come to the Kings cross branch every year for a blood test. However on this occasion the receptionist could not comprehend reading numbers off my bank card and used a different card on the system. If your staff members cannot read a bank card information then you have a problem. Will not be coming back again
Apr 3rd, 2023