Rutland Oil

Heating oil supplies
Aug 9th, 2022

I ordered, and paid for, 1000 litres of oil on 8th Oct - to be delivered on or before Friday 29th Oct. I called yesterday and was promised a call back - nothing. I called again today and was promised a call back today to confirm if I 'might' receive on Monday but nothing and the office is now closed! Customer service is not good enough. Let alone the fact they have had my payment for over 3 weeks now! I hope I receive news on Monday!
Mar 11th, 2022

We are in the process of moving house, and I had completely forgotten about checking the oil level, I checked yesterday morning (23rd December) to find we were on the minimum level. This wasnt good news as my disabled wife had developed a chest infection, and having no heating over Christmas would have been a disaster! We called and spoke to a very helpful chap, and explained our situation, who said he would do his very best. The next morning (Christmas Eve) we had a call at just after 07:30am from the driver to say he was 5 minutes away Absolutely superb service- Thank you.
Jan 28th, 2022

Dreadful service. Took over a month to deliver, left us without working heating and then refused to send anyone to fix it or recommend anyone who could.
Jul 5th, 2021

Utterly disgraceful service. Waited over 2 weeks for a delivery when empty. Told on numerous days we were on that days list then nothing. Promised 10+ calls back over the last week of chasing and never called once. Were now on Friday and lady told me she cant guarantee Monday either. I have 3 young children and we have no heating or hot water. Thanks Watson Fuels.
Feb 25th, 2021