Asian Online Superstore UK (AOS UK)

Needed Ube jam and powder for a recipe so I travelled all the way there from south London. I came with no high expectations due to many reviews remarking on the abysmal customer service at AOS. However today I can safely say the customer service was also a let down. Nobody comes to help you look for things. The girl who I think was new kinda had an attitude at the beginning via till but she mellowed out once I paid and left. The biggest issue for me was the amount of expired products on the shelves. Various brands of Ube jam were expired from February and March of this year even the jar I got is gonna go off next month which is annoying as I wanted to purchase more than one but what was the point if theyll expire before I even get to use them. Wouldnt go again due to odd atmosphere and many expired products (I was also looking on other shelves and noticed they dont rotate stock a lot here)
Apr 13th, 2023

Mar 23rd, 2023

I kept waiting at the register, but they kept talking to each other. As if she had finally lifted her weight, she silently paid the bill and started serving another customer. I used to use this store often, but I will never go to this store again. Because none of the staff are good at serving customers. Buying Chinese ingredients at Sainsbury's or Lidl's is clearly a better deal, and the customer service is good.
Mar 17th, 2023

The food I bought had an expired sell by date
Nov 17th, 2022

I have ordered some products, when they sent it to me they were a month expired. I got in touch with the shop via text message and email for a refund but with no response. First time buyer and will not re purchase as bad customer service.
Jan 23rd, 2022