Argos Kilburn

Pathetic service.. huge queues, only couple of people serving.. no matter you buy online or in-store.. terrible wait time
Apr 28th, 2023

I been doing an order, they been saiyng i can pick-up on the same day but the reality was diferent, when i contact them they tell me to wait 3 days and only after i can pick-up my order. After 2 days I received a text that they cancel my order. I am very disapointed and I don't recomand argos anymore
Apr 27th, 2023

Avoid this store. Staff are rude & haven't got a clue about consumer rights, then again neither has their CEOs office! An elderly gentleman returned his kettle, purchased about 2 months before & which had stopped boiling to boiling point. They took it out the back (seems to be a common thing), came back & said it was working fine, it was not. They refused to address the fault under warranty (in fact this item had a 2 year warranty) & said that he should have purchased a warranty??? No he should not, absolutely disgusting! They then tried to sell him the warranty at I believe approx 13 which he agreed to (at this point they had rattled him & he was confused). They then told him that he had to buy a new kettle as well (around 60), even more disgusting, he thankfully refused. I took video of the kettle, not boiling & contacted the CEO. They refused to replace the faulty item or do anything & the only option was to return the kettle for a full refund which he did. This IS NOT in line with the consumer rights act! There are various other not dissimilar instances where they have not been aware of consumer rights & have been obstructive in addressing faults, refunds etc. Well done Argos, as a result you have lost his custom, my custom & other people that we have told & they have told, we now only buy from Argos if we really need to & if the item is not available elsewhere or where there would be no need for a warranty, thankfully most items are available elsewhere.
Apr 10th, 2023

Relatively clean but not enough seating for how long all of us had to wait
Apr 9th, 2023

Youll be waiting in the queue for 20mins and wait 20mins for your itemI remember why i shop on Amazon
Mar 27th, 2023