Wenzel's the Bakers

I hate to have to low star this store. However a newish female staff member who is extremely rude now works here. I think shes a new senior-ish member and it appears the status of being in charge of a few other staff members has gone to her head. Ive been using this store for many years though and seen dozens of staff come and go. The sooner this ones gone the better! Update. Ive just left the store and have to surmise two of these store staff are prejudiced. After having spent many years using this store I refuse to be pushed out by this new crew that have taken over. My grown daughter who is white skinned has no issues with the service in the store and whenever I go in with the same request/approach there is a definite hostility. Today I witnessed the same hostility, not only to myself but also to another store user of colour. I was able to record this on my phone and will be taking the whole issue up with the manager. There is no need for these staff members to abuse the customers because they work long hours in low paid jobs. I dont expect that to be voiced to me when all Im doing is purchasing food. The staff member today was screaming shes worked a 12 hour shift. Is that my fault! And do wenzels really have workers doing shifts like that? The staff members name is Laura, Eastern European accent if that helps the manager identify the over worked staff member that was screaming at the customers. I will be following this complaint up further as I explained to Laura!
Feb 22nd, 2023

Oct 27th, 2022

some products are not fresh as advertised.
Apr 21st, 2022

Stop by in the morning on the way into work and go in again at lunchtime! Almost everyday of the working week as it makes the most of my day. Staff are welcoming and lovely, Tablout a member of staff usual serves me again very welcoming, lovely, can have a conversation and knows my orders straight away! As awhole service is very quick and staff members are never too shy to give a smile when leaving.
Apr 2nd, 2022

Was greeted by such a lovely staff member ! I forgot the name of the man who served me but he wore glasses and his name began with J ! Their stuff is a little overpriced (5.50 for baguette meal deal) but I think its more fresh than Greggs.
Jan 16th, 2022