The Key Medical Practice
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Exeter Close, Oxford Rd
Kidlington, eng OX5 1AP - (186) 584-2292
Hours
Chamber Rating
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Litzi Quarterman
Dec 27th, 2022 -
David Fisher
Apr 20th, 2023 -
E Nicholson
Apr 7th, 2023 -
Olivia Hernadi
Nov 4th, 2022 -
Jord Harris
Feb 26th, 2023
Contact Info
- (186) 584-2292
Questions & Answers
Q What is the phone number for The Key Medical Practice?
A The phone number for The Key Medical Practice is: (186) 584-2292.
Q Where is The Key Medical Practice located?
A The Key Medical Practice is located at Exeter Close, Oxford Rd, Kidlington, eng OX5 1AP
Q What is the internet address for The Key Medical Practice?
A The website (URL) for The Key Medical Practice is: https://www.keymedicalpractice.co.uk/
Q What days are The Key Medical Practice open?
A The Key Medical Practice is open:
Thursday: 8:00 AM - 8:00 AM
Friday: 8:00 AM - 8:00 AM
Saturday: Closed
Sunday: Closed
Monday: 8:00 AM - 6:30 PM
Tuesday: 8:00 AM - 6:30 PM
Wednesday: 8:00 AM - 8:00 AM
Q How is The Key Medical Practice rated?
A The Key Medical Practice has a 3.2 Star Rating from 30 reviewers.
Hours
Ratings and Reviews
The Key Medical Practice
Overall Rating
Overall Rating
( 30 Reviews )
David Fisher on Google
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E Nicholson on Google
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Olivia Hernadi on Google
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Jord Harris on Google
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Litzi Quarterman on Google
I didn't receive a callback. I wasn't sure if they could see me later that same day or the following week, so I called and spoke to the receptionist.
I asked when I could be seen for my blood test. She offered me an appointment in another two weeks time. I said "it's not my fault my appointment was cancelled this morning, can I be seen any sooner?". The receptionist's response "well it's not my fault we don't have any appointments".
I was left feeling frustrated and disappointed. The person I was speaking to appeared to lack compassion and understanding. I decided to reach out to Kathryn Muddle (the practice manager). Who did respond very quickly and was able to offer me an appointment on Monday at 7:40am (this happened on the Friday before).
On Sunday I needed to take a test as I wasn't sure if I had COVID. I didn't receive my results in time and didn't want to risk spreading the virus. Monday at 6:00am I wrote an email explaining why I could not attend my appointment (their phone lines don't open until 8am, there was no way for me to call).
Then I received the following text message:
"We're sorry to see you did not attend your appointment. In future if you are unable to keep your appointment, please make sure to notify the practice in advance so that it may be offered to someone else.
Thanks, Sister Steph Wright
The Key Medical Practice".
I've sent several emails to Kathryn Muddle, I am yet to receive a response. This whole experience has tainted my time here at the Key Medical Practice, I'm not confident they have my best interests at heart. I have a real fear of needles and this experience was only causing me more stress on top of that. Therefore, I decided I would move to a different GP practice.
When rebooking my blood test for my new GP practice, there was a note on my account transfered from Key Medical Practice which said "failed to show for appointment". This paints me in a poor light with my new GP and isn't accurate. Regardless, I'm relieved I no longer have to deal with Key Medical Practice again.