House of Watches

Always very helpful and a really good range of stock.
Apr 29th, 2023

Update: refund through PayPal resolution centre. I also hadn't heard anything from them in two weeks This company, which trades under T H Baker and House of Watches (same staff) told me I could return a faulty watch for "exchange or refund" but when it arrived they immediately sent it back to the manufacturer for checking and possible repair. The problems so far: 1. Didn't acknowledge receipt of the watch for 2 days after I emailed to check if it had arrived, by which time it had been sent away 2. Did not mention in any emails that their policy is to send watches to the manufacturer if they think they've suffered accidental damage 3. Misleading information in their initial responses to a request for a refund 4. Tried to phone ONCE on one of the two numbers on my paypal account to let me know they would send it back but couldn't get through. Then sent me an email missing out why they would be sending it back 5. I recieved these emails after it had been sent back so I was unable to recall the watch 6. The watch is legally mine but it was sent to the manufacturer for 6-8 weeks without my permission 7. They refuse to give me a refund. So they now have both my money and my watch 8. Would have charged me for repairs had I not intervened and requested that the watch be sent back directly to me at their expense. 9. Roger, Head of ECommerce has not provided me with proof that the watch has gone to Casio, nor accepted any culpability for the poor communication.
Mar 15th, 2023

DO NOT BUY FROM THIS STORE AT ANY COST!! We bought a 2000-pound watch with free international delivery that takes maximum 10 business days. The tracking number they gave us with royal mail (should be DHL or similar for something that expensive) on the 11th day was saying that the royal mail didnt receive the package yet! After many phones calls and with emails claiming for refund the deliver the product to them taking another 16 days to reach me. I called them again and the said they are affected by the strikes but on their website, it says we are not affected by royal mail strikes. For my sake the watch is working, cant imagine what it takes to get refund from this store. There is absolute 0 customer service. They answer 1 in 10 emails, and they have a rude lady answering the phones giving 0 solutions to your problems. I dont even know why they still exist as a company. AVOID THEM.
Dec 30th, 2022

Dont buy! No customer service, no delivery. Hopefully Ill be able to get a refund somehow
Dec 26th, 2022

Really poor customer service. Ordered a watch almost two weeks ago and still havent received it, chased via email with no reply, so rang a day later to be told it was with a courier and therefore wasnt their problem anymore. Apparently a courier had been and left a calling card - nobody has knocked on my door or indeed left any cards. I rang the courier (as this company refused to do so) who were equally as unhelpful and my watch may or may not arrive within the next few days but other parcels will be prioritised. The watch (for a birthday gift tomorrow) now probably wont arrive so I will have to get something else. I ordered from here to save a few pounds. Moral of the story - dont bother ordering from here to save money, instead invest a bit more to deal with a place with good service. Things can and do go wrong for sure - but why dont companies adopt an own it attitude instead of this blame culture and a no longer my problem attitude Avoid buying from here.
Dec 22nd, 2022