Phipps & Pritchard LLP

I phoned this estate agents on Tuesday 11 April to ask about viewing a house for sale. The woman asked for all of my personal details for their data base, they answered some of my questions about the house and I booked an appointment to view the house on Friday at 10:00am. The agents could see from my personal details that I didn't live in the area and I made it very clear that I was only going to be in Kidderminster for one day--Friday 14th-- to view properties. On Friday morning I drove three hours from where I currently live to view this property at 10:00am. I waited until about 10:15am and when no agent turned up I phoned them to see why they were late. They first said the appointment had been booked for another day, then they said my appointment had never been confirmed. How could the appointment have been booked on another day?I had only booked the appointment three days ago and I was clear I was only in the area on Friday 14th. Also, why had the appointment not been confirmed in the agent's diary? I had been very clear I was keenly interested in buying the house and was driving three hours to see it. If there was a question over the appointment then why had the agents not said anything at the time of booking or contacted me with queries afterward? I was given no explanation as to why my appointment had not been booked and confirmed for Friday 14th at 10:00am. I asked if someone could meet me at the house today because I was there at the time of the call and I had driven a long way to view it. I was genuinely interested in making an offer on the house, but I won't do that without seeing the property. The agents said there was no way I could view the property today. They asked me if I could come back another day. They didn't seem to understand that I had taken off work and driven for three hours that morning. I was shocked that I was being asked to take off work again and drive all the way back out to Kidderminster because of the agent's mistake. The house has been on the market for a while and I had wondered what was wrong with the house but now I realise it's not the house that's the problem it's the agent. The owner probably has no idea that people are trying to view and buy their property but buyers are being prevented from viewing and buying because of the agent. I don't understand why the agent doesn't want to sell this house? They could have sold it today. If you are trying to buy a house through this agent I would suggest you phone them daily after booking viewings just to make sure they will actually turn up to the viewing. If you are trying to sell a house through this agent--good luck! Your house will probably take longer to sell due to the agents not scheduling viewings for people to see and buy your house. 17/04/23: UPDATE. I rang McCartneys in Bridgnorth to arrange a viewing for 3pm at a property in Highley. I attended that appointment but was not allowed into the house because the occupant never arrived with the keys. Before this call, I rang Phipps & Pritchard in Kidderminster and scheduled a viewing for 10am on the 14th at Stourbridge Road. I spoke with a woman at length about the property, the tenants had moved out, the house is currently vacant, the house needed updating, etc. Please continue to review your phone records and you will hopefully find the first call which discussed these points and the scheduled viewing at 10am on the 14th at Stourbridge Road.
Apr 16th, 2023

Staff ok
Nov 3rd, 2022

Absolutely useless, allowing me to apply for flats, losing my application form so having to print and fill it in again only for them to tell me I'm not eligible because of my employment status? Why not tell me that when I applied for the first flat 3 weeks ago??
Oct 3rd, 2022

Aug 24th, 2022

May 14th, 2022