T H Baker

Very nice staff friendly and helpful
Apr 1st, 2023

Staff was helpful and friendly.
Mar 31st, 2023

Can't remember what I went Into the shop for . So can't really five a review
Mar 4th, 2023

Nice jewellery
Feb 14th, 2023

Refusing a refund and sending the watch away without telling me This company, which trades under House of Watches as well as T H Baker (same staff) advised me I could return a faulty watch for "exchange or refund" but when it arrived they immediately sent it back to the manufacturer for checking and possible repair. The problems so far: 1. Didn't acknowledge receipt of the watch for 2 days after I emailed to check if it had arrived, by which time it had been sent away 2. Did not mention in any emails that their policy is to send watches to the manufacturer if they think they've suffered accidental damage 3. Misleading information in their initial responses to a request for a refund 4. Tried to phone to let me know they would send it back but couldn't get through. Then sent me an email missing out why they would be sending it back 5. I recieved these emails after it had been sent back so I was unable to recall the watch 6. The watch is legally mine but it was sent to the manufacturer for 6-8 weeks without my permission 7. They refuse to give me a refund. So they now have both my money and my watch 8. Would have charged me for repairs had I not intervened and requested that the watch be sent back directly to me at their expense. 9. Roger, Head of ECommerce has not provided me with proof that the watch has gone to Casio, nor accepted any culpability for the poor communication.
Feb 4th, 2023