Victoria Carpets Ltd

"We'd like to help you" (but that would be against our principles), so we won't. Totally useless and unhelpful when you are trying to get some more of their product to replace what was damaged in transit. Wasn't asking for anything other than how delivery of the replacement material could be expedited. Basic answer was go and buy another company's offering, which I have.
Mar 13th, 2023

Terrible customer service and poor quality carpets
Sep 26th, 2022

Revised my previous low star rating up after an explanatory call from VC that cleared things up somewhat. Communication could have been better and they did eventually rectify matters, although I placed an order elsewhere in this instance. Still worth short listing.
Jun 26th, 2022

Bought a Victoria Strathmore carpet for our sitting room rated as heavy domestic and guaranteed no shading. After less than 9 months light wear, there was significant shading such that it looked like it needed replacement. Amazed and disgusted that their independent assessor concluded that there wasnt a problem and it just needing vacuuming more. The carpet that is laid also feels very different to the sample. Would recommend that you steer clear of Victoria carpets
May 29th, 2022

Purchased Heartland Norchard carpet for lounge. Looks dreadful. Poor quality, subject to extreme shading and shows every footstep/indentation mark. Amazed their independent assessor concluded that a carpet that looks so awful is acceptable. Not the same carpet as sample in shop.
Mar 2nd, 2022