Lloyds Bank

Pathetic service from Lloyds generally. After 1 hour and 2 staff members cutting me off , they were unable to give me access to my account after 3 weeks and nobody had an answer. Wew continue to live on fresh air. !!!!!
Jan 7th, 2023

Great customer service, especially from Tarik.
Dec 20th, 2022

All I wanted to do was open up a joint account with my husband. 1. As a customer I had no notification they were "closing temporarily". and 2. A month for an appointment, why don't they come into the 21st century and allow you to do all this online, NatWest you can open up joint accounts online. When it was Lloyds TSB, it was the best bank around. I told everyone to go to them. IMO everything they provided was 100% satisfaction. But somewhere the bank has hit rock bottom, on customer service. The worst part is the managers/CEO doesn't care one bit about improving and listening to there customers, think its about time me and my husband left and found a better bank.
Oct 10th, 2022

Did not really want to give the branch one star, long waiting queues everytime I visit, staff go slow on purpose to make/false you to use the machines and now closed for three weeks without any notification for referbishment and not open till 17th November 2022. Lloyds bank have lost the whole meaning of customer service. not sure why they are having a refurb as it seen they dont want the customers coming through the doors. Must also point out that online it shows that the Kidderminster branch is open, clearly not the case. I have also noticed from the reviews on here, that the owner, I presume, Lloyds Band, rerply to the good posting and fail to give reasons why the service was so poor to the negitive postings. I thought the reasons for leaving a review was so the bank can listen to the customers views and act on them to improve there service/customer care. So why take the time to leave a review if they are just going to be ignored.
Nov 22nd, 2022

I visited the Kidderminster branch on Thursday 9th June with my 86 year old dad to downgrade his Lloyds Bank card as he does not use any of the benefits it provides. We spoke to a member of staff who told us it would take 2 weeks to get an appointment to do this (my dad has no online banking) or we could go home phone Lloyds and cancel it that way. We chose the phone option. After 20 minutes on the phone talking to another Lloyds employee he advised we go back to the bank and cancel in person! We explained the 2 week wait but he arranged an appointment for my dad for the following day. My 86 year old dad returned to the Kidderminster branch the following day and after a 1 hour 15 minute meeting he was told they could not downgrade it and he would have to book another appointment. The whole issue has been handled appallingly by the in branch staff displaying no customer care and an inability to complete a simple request. Due to the incompetent staff my dad will now close his account.
Jun 7th, 2022