Bespoke Rutland

Beyond delighted with the beautiful orangery Bespoke Design Rutland created for us. The quality of the work done, and materials used, are of a very high standard. Every member of the team we interacted with were amazing, professional, friendly and accommodating. Such a smooth process from Paul helping with the design ideas, Faye being super responsive and always providing updates/checking how things are, to the building team led my Danny and how tidy & professional they were. If you want a beautiful orangery you can look at proudly every day, look no further than Bespoke Design Rutland team. We highly recommend them.
Mar 28th, 2023

Bespoke Rutland Or is it BGS17 Ltd? or Bespoke Developments Ketton LLP? or Eco Build and Design Consultants ltd?, or Posh Windows and Conservatories Limited? and the list goes on.. I wish we had done our homework and looked at Companies House and viewed the accounts and history of these companies and Directors before signing one of the most one sided contracts my lawyers have seen. We were lulled by beautiful 3D visualisation and presentation of the quote, 10/10 for sales pitch and presentation. Over 6 months we learnt that: Every minor change or request would have full legal variation of contract documentation and you could be told how difficult a client you are for enhancing the design. Nothing is ever the fault of the contractor. You can receive lengthy letters (which can be inaccurate) detailing how all and any delays are actually all your fault. Despite many any requests in writing and in person do not expect to see a timeline with actual dates and a timeline, perhaps I think because these could then be used to monitor and prove performance, or lack of it. Expect to pay large sums up front before you see anything. And if you terminate for non-performance, expect a claim for loss of profits that are inflated, and costs which you never agreed or saw. This is after we offered to pay all reasonable costs to date and move on as gentlemen after 6 months of no action. We were left with two sample holes to evaluate the footings, a mess for 3 months, a set of drawings and a demand for tens of thousands of pounds and lost 6 months of time. I have no doubt the reply to this will place all blame at our feet. I believe that this small firm subcontracts out everything, keeps it assets low, and hides behind one sided contracts in case of a dispute. They have no honour or morals in my opinion. So in September we then asked for a quote from another local company, who got stuck in, and delivered a beautiful orangery on time for Christmas, the complete job done and finished in 2 months from commission. Contrast that with six months and nothing but a mess and two holes dug outside our dining room window. (Being generous) I estimate about 8,000 of real works were carried out with labour, and design meeting time (but excluding the sales pitch drawings) and have had this figure confirmed to me by friends in the trade. We paid approximately 28,000 up front and then received demands for a further 10,000 when we eventually were told our timelines for Christmas were not possible, and cancelled the contract. Of course all delays were due to our minor changes. Others can deliver I would suggest being very, very wary if you are considering using this firm.
Jan 4th, 2023

Sadly I have had a bad experience with this business. My conservatory has just come to a conclusion over 2 years beyond its original completion date. During this time there has been a catalogue of errors, delays and provision of poor quality materials. On our project the initial high-quality sales pitch and stunning visual concept were not continued throughout the delivery. There were issues in design, manufacture and installation. Many of the more serious issues only came to light because of the initial delays in completion, such as the use of MDF on the exterior of my African Hardwood Conservatory and the main beam that did not meet safety standards and broke roofing glass as it began to move. Both of these issues were only rectified after my husband and I sought additional professional support. I appreciate that in any project things can and do go wrong. This company have been extremely difficult to deal with and have resisted putting things right. Acceptance of problems, rectifying and communicating progress only occurred when we were tenacious in pursuing acceptable outcomes. Regrettably I cannot recommend this business.
Feb 8th, 2022

Absolutely delighted with the installation of our new orangery extension. Its has completely changed our living space. Thank you
Dec 27th, 2020

Thank you to Dave and Dan, the effort and skill involved building our orangery was amazing. Thank you to Faye who was always at the end of the phone answering all my questions. A lovely local business.
Oct 8th, 2020