VWFS Rent-a-Car Kettering

Hired a couple of times from them now, have no negative remarks whatsoever. I encountered a huge personal problem on my latest hire, and Matt has been more than amazing. The service and customer care is just unbeatable. Thank you so much for all you have done, will highly recommend you for car hire,
Nov 30th, 2021

Nice smooth experience form these guys and Michael was very professional, I will definitely use again.
Aug 16th, 2021

Aug 8th, 2021

Having hired a car before, it was so simple, we returned for another hire. Unfortunately it wasn't a pleasant experience. Firstly, utility bill was too old, so had to try and access our online account. Secondly they couldn't log onto the DVLA to obtain licence check, so needed NI number to obtain this. Luckily my husband had his. Not something you would normally keep on you. Thirdly, although I paid the deposit and balance of the hire car, they wouldn't accept my card for the deposit. Card had to be in the name of the driver of the car. Finally on returning the car, my husband refueled to the level on the gauge pre hire but no, deducted another 7 from the deposit. For that amount of fuel the line on the gauge would have been a hair's width. Can't fault the car and price but sadly customer service let it down!
Aug 8th, 2021

Used this company in the past and always found them to be good. But this occasion returned the car nearly two hours early as I usually do. I cleaned it before hand, but missed a few specks of sand in between the back seats. So they charged me 35 pounds. Don't see how they can justify charging people this much for a job that would take a few minutes. Definitely won't be using them anymore.
Aug 3rd, 2021