DFS Kettering

On my first visit the staff didn't seem to care and were pretty unhelpful, had more joy with their online chat and telephone advisors. On my second visit I found Cherice very helpful and cheerful. But that's as good as it got after payment, the waiting time went from 6 weeks to 12 weeks and finally arrived after 14 weeks. Communication between distribution centre, collection company and the end customer is pretty shocking after receiving several calls to arrange collection of the old suite and delivery of the new one which happened 3 times but the first 2 calls didn't seem to be on their system when the third date was finally confirmed. I personally won't rush to buy from DFS again but then I wouldn't say don't shop with them.
Jan 30th, 2023

Not great service, advisor came accross standoffish and rude. Disappointing.
Apr 2nd, 2023

Great choice, value for money along with very helpful members of staff.
Mar 15th, 2023

Nigel was quite abrupt with us, trying to push extra sales on to us with the after care for the sofa! Telling me I won't be able to clean my sofa with warm water ! When I asked what could I clean it with, he said " I dunno, I'm not a sofa cleaner" get a new job mate ! Lovely sofa purchased with no thanks to nigel, watitng 12 weeks for delivery.
Mar 13th, 2023

The sales person James, was very helpful and answered all our questions. And explained everything to us. We were very pleased with the whole shopping experience.
Feb 10th, 2023