Teddy's Takeaway

If I could give this restaurant a 0 I would, but unfortunately that's not possible. Ordered from the just eat app to try something new. WORST DECISION. The estimated order delivery was between 8:20 and 8:40. At 8:40 we get a 'enjoy your food' notification. Enjoy what food? We didn't get any. So we call the restaurant at 8:45 says they are on a call so we left a message and waited. It got to 8:55 and we checked for updates and went through the messaging option on just eats app and we were told they'd get back to us within 5 minutes. So we waited 10 minutes no response. So we call again same thing they are still on a call for 25 minutes apparently. This is completely shocking service paid 37 for it to be 40 minutes late and on top of that it came greasy and freezing cold. Completely inedible both of us couldn't eat it. Don't order from here ever. Worst service I have ever had on the Just Eat app and if I was them I wouldn't have them on there anymore as all they will create is unhappy customers for Just Eat to deal with.
Dec 30th, 2021

took 1h 40 mins to arrive in a POOL of grease at the bottom of a split bag, which just went everywhere undercooked fries soggy as hell, partners Chips had greasy cheese on which she DID NOT order, burger looked like someone sat on it, it was that SMUSHED, phone won't connect at all, on a previous order they said their manager won't be in for 3 MONTHS to give a refund, AVOID THIS RESTAURANT EVEN IF ITS ON OFFER. It's also run by Mu Mu so expect the same service there. Never ordering again. AWFUL
Jun 24th, 2021

Ok
Dec 22nd, 2020

Well unsure where to begin here..... Food- poor Delivery time- poor Service- poor Food has potential to be good but mine arrived 10 minutes late so that was not a good start, open my burger (which was on MuMu paper is it Teddy's or MuMu?) Pick it up and it pretty much falls apart, too much suace, the toasted side of my burger was now somehow like a soggy sock and also averaging the tempreture it would have been if santa had delivered it himself after going all around the world......and had left the burger sitting at the North Pole and went back for it But there was hope..... The garlic butter fries could maybe revive my soggy sock burger a little anything was possible at this stage. Or not , chips where similar so iceacles with a rashen size helping of cheese that didn't actually cover 1 single chip fully but after this disappointment I was still holding out home......(well its Christmas so miracles can happen... .right ?) But deciding I wanted a cold drink was again to be a disappointment as the drink I ordered also wasn't delivered, I did get a drink just not what I had ordered so at this point I should just actually be happy I actually got a drink. The one thing that was consistent was everything was cold Would I recommend NOT A CHANCE
Sep 2nd, 2021

Absolutely disgraceful service. Probably the worst takeaway experience Ive had. Funnily enough, the 2nd worst was from the same company (mumu) not sure why they opened this one up, probably for tax evasion purposes. Ordered at 20.30 est delivery was 21.25-21.45 which is usually an overestimate. Bang on 21.45 its marked as delivered. I checked the doorstep, food obviously wasnt there. After 10 mins I phone restaurant multiple times.. no answer. Then, 25 minutes late it arrives. But the bag has lots of grease in it. I mean dripping in grease, with the bag disintegrating from how much was pooled in the bottom. then I see they not only sent the wrong chips but they were drowning in grease and it was dripping out of the container and was all over the bag on everything else including my floor. They usually have skin on chips, these were pathetically thin mcd style chips that were undercooked and covered in cheese (not ordered) and so so so greasy they were inedible. The burger wasnt great as the sauce had spilt all out the side and in the box. They managed to get the overpriced 1.50 can of drink right though! This is the last time I order from either teddys or mumu, there is always an issue and they hate giving refunds. They once claimed the manager would be in hospital for 3 months so I couldnt have a refund.. so unprofessional and over priced. Never again.
Aug 7th, 2021