The Co-operative Funeralcare - London Road, Kettering

This funeral company is the most unproffesional downright rude and uncaring company i have ever had the displeasure to deal with.
Aug 28th, 2022

My father went into the Co-op FuneralCare on London Road in Kettering recently to arrange the funeral of my 34-year-old sister. He dealt with a Rose Underwood, who wasn't just cold and unsympathetic towards us when we both went back later that day - I would go as far as to say she was hostile. It seemed as though everything was too much bother and her manner and the way in which she spoke to us was extremely rude. It turns out we should have booked an appointment to go through everything, instead of just turning up later the same day, which she explained by saying to my father "If you remember, I said you needed to book an appointment." I understand that we weren't following their usual procedure, however we were the only ones in there that day (as we could see from the COVID-19 sign-in sheet). Also, as you can imagine, it's a very difficult time for us as a family and my father who has just lost his youngest daughter should have been forgiven for not remembering that, with so much else going on. I think this member of staff may be in the wrong job. I do have to say, though, that the Co-op team we then decided to deal with in Leicester were absolutely fantastic - they were sympathetic, respectful, patient and understanding - everything you would expect from a funeral directors. The lady from the Kettering branch needs to take a leaf out of their book.
Dec 24th, 2021

Dec 15th, 2019

Jun 28th, 2019

VERY UNPROFESSIONAL OUT BURST FROM ONE OF THERE EMPLOYEES
Jan 12th, 2019