Kenton Dental Centre

One of the best practice! Highly recommended.
May 1st, 2023

Always try and help
Apr 29th, 2023

Everyone is very caring
Apr 22nd, 2023

My 87yo grandmother was experiencing extreme dental pain and she was booked in to visit this dentist at 415pm. Due to traffic we were late by around 10-15 minutes or so, upon arriving at the surgery the receptionist immediately turned us away. After explaining that she was in extreme pain and we had pre-arranged transport to bring her here and that we were slightly late due to traffic the receptionist stated that the appointment had been cancelled and as the dentist was busy, nothing could be done. We looked around and the dentist had 1-2 patients waiting to be seen. After asking her advice on what we should do she rudely replied call back in the morning, theres no way I can do anything and nothing can happen. We told her that she is in extreme pain however at this stage the receptionist became extremely rude, shrugged her shoulders and said that she cant do anything. She would not speak to us in a courteous manner and she became very dismissive and abrupt. After quite some time we asked to speak to a manager and we were eventually spoken to by a dentist. We explained the circumstances to the dentist and he was very patient and understanding and he agreed to carry out a quick assessment and offered my grandmother medication. Its disappointing that this reception staff has such poor basic people skills in courtesy and politeness. I strongly recommend that she undergoes some form of training to help her develop as a person. I cannot for the life of me understand how you could turn away such an elderly patient who was clearly in distress.
Apr 17th, 2023

Friendly professional make you feel at ease
Mar 25th, 2023