Acquisitions of London

It arrived as specified, installed in one day and working well for the last 2 weeks.
May 21st, 2022

Have just received my fireplace from Acquisitions of London and am so thrilled with both the fireplace itself and the service they provided. I would recommend this company to anyone looking for a selection of stunning fireplaces!
Apr 26th, 2022

Another great visit to this well stocked showroom,been waiting a while to visit and check out current stock,helpful staff and always great choice of stoves and fireplaces,prices very reasonable but the quality is always their concern,spoke to Keith,who explained clearly all laws and recent changes to the safety of installations ,nice to visit a professional in comparison to the many cowboy stove shops around,money very well spent.
Apr 16th, 2022

Nice showroom Spebt time looking around and discussing but never heard back for a quote or to move forward in any way.
Jan 11th, 2022

I really wanted the process of ordering a bespoke marble fire surround through Acquisitions to be a lovely experience. Sadly, they failed at every opportunity to provide even the most basic customer service. I should have sensed it wasn't going to be an easy process from the initial email exchanges. I received one-line emails from the salesperson, clearly uninterested in serving a B2C customer. I persisted, and eventually, the design was signed off. After lengthy delays in manufacturing, I rather strangely received an email asking for same-day, last-minute approvals - clearly it was chaos at their end. Even more strangely, I received a stroppy reply from the Managing Director when I asked why such rushed and last-minute approvals were needed. All very odd. The delivery information was non-existent to start with, then inaccurate - the surround didn't arrive on time Acquisitions simply referred me to the courier where is transpired the delivery date they'd given me was never achievable. Emails went unanswered. Frankly, no one at Acquisitions gave a hoot. When emails were replied to, they remained nameless - clearly, no one wanted to be accountable for all the errors and generally lousy service. We had the surround fitted by a firm that installed our stove (I'm not sure Acquisitions even know or care it eventually arrived - they gave up trying to help me). They too were incredibly frustrated with Acquisitions as none of the typical fittings were included - causing more headaches all around. All that said, the surround itself is good, hence giving two stars instead of one. But I will never use this company again and would urge others to avoid going through the same experience - there are surely better, friendlier, and more professional companies out there.
Feb 23rd, 2022