The Caversham Group Practice

I saw a very nice Dr. who was very helpful and explained everything clearly and arranged appropriate tests,etc.I felt listened to.I was not rushed in or out, and never had to wait until after my appointment time.Very satisfied.
Mar 9th, 2023

Feb 4th, 2023

Hi there I just wanted to express my sincere appreciation for the staff Memeber of Caversham group practice about HCA Nicalla. She booked my appointment by herself to see if I am doing ok. I have received all the follow ups from her when I arrived she has taken all the necessary steps to make sure I am alright. Brilliantly she booked my appointment with outstanding and very caring dr Charlotte I. First time in 11 years I felt that someone is really concerned about my health and well being. I am extremely grateful to Dr CI and especially Nicalla for their high professional standards to look after the patients at their practice. I love Caversham GP.
Dec 30th, 2022

Also website says : "Access your local GP services online Register Now! Book new appointments without having to phone." You cant book GP appts at Patient Access - only the flu jab or private healthcare. Jan 23 - now 2 years and still not seen a doctor at Sleep Clinic. What are we paying for? Oct 22 update - still waiting. I am sitting on bus crying as i am so tired and cannot get any help. Woke up crying. Crying every day now. 18 months of sleep breathing problems,18 months sleep deprivation and still not seen a sleep dr, just phone calls. I hoped this practice would help but so far nothing has moved. Have tried to be patient as i know NHS struggling but i cannot cope. NHS and me both broken now. Hospital doctor just told me the sleep dept is 'in limbo' not seeing patients. What to do?
Dec 27th, 2022

The Most unorganised, unethical, neglecting, arrogant and totally unfit to serve people setting I ever seen. Hours of waiting over the phone to get appointed only to get told no appointments available. Referring patients to wrong hospitals and never follow up on. Even with toddler patients. So you have to chase and chase again after month of inaction to discover that Caversham practice let your child's referral get lost and they will never follow up. You can see in the eyes and hear in the tone of the voice of admin personnel you are not welcome and you will NOT get actual service here does not matter how much you try to be nice, patient over the phone and face to face. This practice needs to be revamped to be able to stop damaging further the reputation to NHS and give chance to people who have no means of accessing private health care. And yes, It has been like that before covid. Caversham GP perfectly plays in hands for those who want to justify privatisation of NHS.
Nov 23rd, 2022