G R Regan and Son Ltd

Critical: Responsiveness
Sep 24th, 2022

I have used Regans for roof repairs but my recent attempt was very unsatisfactory. I made contact via a stored mobile number and David Regan looked at my roof problem. He went away and I heard no more for weeks. I attempted to phone again and after several attempts got Regan Senior on holiday in Tenerife! He said he would contact David. Again nothing happened and the leak continued. I then repeatedly attempted to phone the mobile and left messages without result. I then went to the web site and dialled the home phone given only to be told to dial the mobile I had. After further attempts I revisited the web site and dialled an alternative mobile given there. This worked and I got to Mrs Regan. She sounded cross when I attempted to explain the difficulty of contacting the firm but went away to speak to David and returned to say that he was ill and she could get no sense out of him and that his solution to my leak would not work .I was astonished at this and said that I assumed that David was the roofer and did not see how she could know bett4er than him. I suggested an urgent visit would be applicable but she then returned to the fact that they ought to be able to holiday in peace and suggested that I took my problem to another roofer. Mrs Regan seems ignorant of web sites and telephone messages and cannot listen to what you are telling her. If you are dealing with Regans have nothing to do with her. Service: Roof repair
Jul 4th, 2022

Actual roofing job carried out well. However a large amount of waste was left scattered about the property. There was also a substantial amount of waste from other projects left for me to dispose off. Also, the screws used in the dry ridge system were not tightened up and washers went rusty after a few months. This wouldn't have been too bad but unfortunately the attitude of the owner leaves a lot to be desired, getting aggressive very quickly. Would recommend trying elsewhere unless you can closely supervise the work. Service: Roof installation
Apr 2nd, 2022

Guy Regan and his team were picked by our contractor to do a repair on a leak by our chimney. The gentleman who came out to do the repair was courteous and appears to have done a good job. When I received the bill however, I was billed for two people plus materials. When I inquired about the bill, pointing out that there had only been one person on site but I was billed for two people for two full days, Guy Regan became aggressive and confrontational. Rather than take a professional approach to clarify, he just chose to be rude. I would recommend going elsewhere. Service: Roof repair
Feb 5th, 2021

Mar 4th, 2020