Urgent Care Walk-In Centre

Got rejected last night for dressing change - apparently nobody was available to do it. Suggested I go to A&E. This morning I managed to see a nurse , who after seeing my wound said it didn't need to be dressed every day ( however I had been advised the oposite when i ended up in A&E, due to the depth of it and being super close to my spine). She then reffered me to her colleague ( who was lovely btw ) . Also said I should carry this care on in my local GP practice (same practice that is closed on weekends , and where I got advised to come to Beckenham for that reason ). Two stars instead of one because the nurse who helped me today was lovely , so was another lady that i saw on Thursday am.
Apr 12th, 2023

Ive been with this urgent care multiple times, but the way they do triage is really not good. Ive been waiting for more than 2 hours and my daughters been coughing and had episodes of fever for almost a week. They see those people that are obviously stable than her.
Apr 8th, 2023

I popped into the urgent care centre having left my 9 year old son, who had suspected appendicitis, in the car outside. I wanted to check with the reception staff whether it was better to check in at the beacon or take him to the PRUH A&E. I stood at the reception desk for nearly 10 minutes, being actively ignored by the two reception staff, one of which stopped what she was doing to answer the phone while I was standing there. I have no idea what I did wrong; maybe I didn't look ill enough to be there and they judged that I was a time waster. I walked out and took him to the PRUH, where we received stellar service.
Apr 2nd, 2023

Came off my bike after hitting a huge pot hole and needed stitches. Nurse who dealt with me was absolutely amazing - so professional and fast, yet humorous and reassuring. Hardly ever need to use the NHS but 5* from me.
Mar 26th, 2023

This morning I had occasion to visit the Beckenham Urgent Care Centre with acute rib pain. As a nurse by background I was very impressed with the care I received. The receptionist Jennifer , the triage nurse ( whose name I didnt get) and Dr Shafie were all extremely professional kind attentive and caring. Within an hour and 50 minutes I was seen and assisted. Many many thanks to the team. A wonderful local service.
Mar 18th, 2023