Kilmeny Group Medical Practice

Rang tues about booking an appointment for an injection, was told the doctor I needed wasn't in till Fri (today) and have to ring then, receptionists wasn't helpful in fact a bit abrupt and off hand. Anyway Rang today to be told be a machine All appointments were gone today, try later!!! It's ridiculous that you can't even speak to a real person
Apr 23rd, 2023

Spoke to a Very rude,abrupt,unprofessional receptionist staff,lack of empathy towards vulnerable patients who don't have access to online and do not know how to use online services to book appointments. When you do call your on hold for under 2 hours and still they do not book you an appointment. If you ask too many questions/challenge them they will put the phone down on you. The service is unacceptable and very poor.
Apr 19th, 2023

I am absolutely disgusted with this place. I had to call 111 regarding my spine and had to go to ane. Tried calling 4 days in a row now and requested a call back only to not have one. I wouldn't mind if it was just a cold but its my spine and my anti depressants I am concerned about and to me it's important. I genuinely think there is noone there. And when u do get through to someone they tell you to call back. This is my 6th time now on the phone to them. Disgusted with this service.
Mar 30th, 2023

I have tried to arrange a GP appointment multiple times with this surgery and it is virtually impossible. I have rung first thing at 8am to log my place in the queue as instructed. However, it just plays a long recorded message then says we are experiencing high volumes of calls please try again later. It then cuts out. I have gone into the surgery to try and book an appointment only to be told they can't book appointments at the desk! I have tried booking via the online system and it says no appointments available. This system is not fit for purpose. I have 2 chronic health conditions including end stage renal failure. I am not trying to get an appointment for a little sniffle. I have significant symptoms and am very unwell, yet can't even get a 5 minute telephone appointment with a doctor. No wonder A&E is overrun. Ridiculous service that I fear will end up costing patients' health.
Apr 10th, 2023

Getting an appointment with the doctor is like encountering the border control, telephone lines are always busy and on silent as I have called while I was there and werent able to make an appointment at the reception desk
Mar 14th, 2023