BabaBing!

We have a number of products from BabaBing and they are all of excellent quality! Highly recommend!
Feb 12th, 2018

You know those companies that create (what appears) to be compelling consumer products from the outside but are let down by customer service antithesists behind the product who have no interest in behaving with a morality code of any reasonably-thinking human gauge. Nick, from Bababing, behaved absolutely terribly when I ordered a baby bag for our impending birth. Firstly, it arrived late. This was before the strikes so there's no blame that can be passed on there. When it did arrive, it arrived by being "delivered" outside against a wall (with no notification to me) and when I learned of this, just one day before our planned trip to hospital, the bag had disappeared. I informed Nick of this and he first tried to say I had only one choice available which was a resend. As I was due to go into hospital, we no longer needed the bag afterwards so I declined and insisted on a refund. We went out that day to buy a bag elsewhere for our stay in hospital. Nick, then accepted that I had consumer rights and said I'd have to wait 6 weeks for a refund whilst he deals with Royal Mail. I disagreed with this, because my refund isn't based on any resolution with their third party deliverers, I should receive mine immediately and he then take it up with Royal Mail with why they think delivering a bag outside a wall is considered safely delivered. I then took this up with PayPal to push for a refund and after some debate with Nick making his case that he too thinks that when a courier delivers items outside and leaves an expensive item unattended, that it's considered fair game and a fair delivery (absolutely bizarre human logic) PayPal shockingly (with their terrible automated review system) agreed with Bababing and declined the dispute. I then followed up with PayPal with a Police Report and evidenced that this item had been stolen/lost and finally got my Buyer Protection status with PayPal activated and received a full refund, 2 months later. Nick at Bababing could have saved all this hassle by being a fair human-being but instead, he decided to go down the route of being an absolute sausage. Terrible customer service and a complete discredit to an emerging consumer brand.
Feb 2nd, 2023

Bought a changing bag as a gift from Bababing in April and their customer service was truly exceptional, even during the Covid crisis. So nice to deal with, I will definitely be buying from them again - the recipient of the changing bag was thrilled with it. Highly recommended!
Sep 18th, 2020

Mar 18th, 2020

Excellent service! They replaced the broken shoulder strap for free and within only 5 working days!!
Jan 27th, 2019