Rowlands Pharmacy Keighley

Staff are brilliant, waiting times can be long but they try their best.
Apr 29th, 2023

Completely missed 5 of the 9 professional standards set for Pharmacy's. Been buying Hydrocortisone Ointment for 25 years, all of a sudden I come across the Rowlands cashier who tells me I'm wrong and you cant buy it and refuses to serve me. 1% Hydrocortisone Ointment is an OTC or POM and despite asking her to check, she still refused. Went to Olive pharmacy who sold me what I needed and confirmed it is OTC and definitely not POM. I asked to purchase a 4 OTC (P) product and was told to get a prescription which would then cost me 9+ Not great is it
Mar 17th, 2023

Absolutely shocking shocking service from this chemist. Me and 1 other in the chemist and it took 20 minutes to get served. Meanwhile there's 4/5 people around the back just chatting away totally ignoring customers blatantly! DO NOT use this chemist if you have anything else to do in your day. Then when finally get served am told they don't have the medication come back Monday. No thanks il take my business and cash elsewhere.
Jan 18th, 2023

Absolutely shocking at the moment. Called in after work today to pick a prescription up that was ordered the week BEFORE Christmas. Went in on the day after Boxing Day to be told it was due in that afternoon. I agreed to come back at a later date. Today, after waiting almost an hour (15 separate people queuing up) that the wrong vials had been ordered. There were three members of staff serving on and the phone was ringing almost the whole time I was in the pharmacy. This is not the first time this has happened. Yes, the pharmacist did apologise, but after all that time.....
Jan 14th, 2023

Really bad service. Prescriptions rarely ready on time and also get lost Called in today and ten people in the queue in front of me most of whom have been waiting over an hour. Completely unacceptable.Rowlands need to look at the staffing here urgently as it is harming your reputation.
Jan 9th, 2023