Capital Stay Archway

If I could honestly give this company less than 1 stars or even minus I would. The service at Capital Stay at London Excel was very unprofessional and the place is not as advertised on Instagram and whatever other social media you might see so don't even be fooled when booking here by these nice photos you're seeing. Firstly, the place was absolutely filthy the room was filled with stains on the blinds, sofa, tables next to the bed. There was dead flies and insects on the walls and in multiple places which hadn't even been cleaned and stains on the sofa. It really does not feel like a sanitary place to stay in. At least have the decency to clean the room properly. There wasn't even toilet roll in the toilet!! Secondly, it's funny that this was posted in another review on Booking.com where the person mentioned that they changed their room last minute "because of the police" which is the EXACT same thing that happened to me, I had to find out when I have arrived that my room has "suddenly been changed". They didn't communicate with me at all and for that reason I would never recommend this kind of unreliable service to anyone. The service from start to finish was shambles, I had to chase for everything that I booked for, any help I needed and there was no proper assistance or service given. The door of the room wouldn't even lock properly!! I had to leave early due to not even feeling comfortable with the state of the room and the events that happened and there was no real remorse for anything that happened other than "sorry about that" through a text message! No real apology or explanation or compensation. The original room did look nice but the point is the difference between the rooms was completely unacceptable - I paid and expected to be in a nicer room based on what I was shown and you gave me the complete opposite in every aspect. It's not even about compensation but I trusted to pay my own money and was not given a good experience whatsoever, and he still did not seem to care. I would recommend to anyone to completely AVOID this place and company in general unless you don't mind any unpredictable stuff happening and if you wanna be dealt with unprofessionally.
Oct 20th, 2020

Mar 20th, 2023

Mar 23rd, 2022

Feb 15th, 2022

Apr 5th, 2021