Big Wave Campers

Oh dear.. We saw their vans in their Bude location and thought that they were nicely converted, relatively simple but less to go wrong. Downsides included lack of space on the rear and use of a smaller gas bottle which is hard to source. We put an order in for a van they had in stock which had yet to be converted. We specified rear seat rails which cured the storage issue. The order went in at the end of May with their suggestion of 4-6 weeks delivery. Nothing happened all summer. We tried to contact them on numerous occasions and every time 'we'll get back to you' and every time any enquiry took several phone calls to get an answer. There were different reasons given as the year progressed. We had one single (but welcome) contact from them in September. In November we tried again and then got a call to say 'we don't know why but the workshop cancelled your order and the van has gone'. We asked for our deposit back and it was promised in 14 days but by 3 weeks (despite further calls) it hadn't been paid so we went to visit the showroom in Birmingham to ask in person. It was returned that day.
Nov 25th, 2022

They agreed to buy our van. They collected it 5 weeks ago. We still havent received our money!!!!!!! Im only giving them one star because it wont let me give zero!!!!
Aug 1st, 2022

Bought our camper van from these guys 3 years ago after recommendation from 2 other people who have them already. The vans are amazing value and the service is excellent. Thought I would add our recent experience. Our van is now a few years old. Yes the build is not the same as a 60k van, but we paid well under 30 for a great van and fresh conversation. Updated this review as Last Friday we had a problem with our roof. Turns out a bolt had sheared. Phoned on Friday, popped in Saturday by appointment. Fixed. No charge. Draw your own conclusion but I rate these guys.
May 23rd, 2022

Big Wave Campers! Great stuff! This is my second vehicle from Big Wave Campers and we have been very impressed. We only came for a bit of a look round in Birmingham ... 3 hours later and lots of chats and talking through things we Andrew we had signed up for our custom made van! 4 weeks later we came to collect "Bob" and we couldn't be happier. Andrew, Nathan K & Nathan D have all been fab and the after sales service has been great too. Excellent value for money and workmanship. Highly recommended.
Feb 18th, 2022

Ever since our purchase of this van we have been inundated with vehicle problems and bad after service support. On the pick up day we were informed that our van would not be ready because there was manpower issues at the workshop, this being where our van still was and not at the Birmingham Showroom. Completely disappointed we turned around and started heading home. We then received a phone call from the Salesroom Manager who apologised for the mis-communication and that even if he had to go to Coventry himself, the van would be ready for us in as originally planned. Once again we turned around and headed to Birmingham. Arriving in Birmingham our van was nowhere to be seen? Two hours later the van tipped up, no awning was fitted as previously arranged and it needed valeting. We waited whilst the van was prepped and the van was eventually presented to us late in the afternoon. We did the paperwork and there was no service history or any history prior to Big Wave Campers ownership of the vehicle, I voiced my concerns to the Sales Manager who promised me he would look into it. Alarm bells were ringing here but my Partners joy at finally getting her dream vehicle compelled me to take his word for it. We then looked over the vehicle, the cab was dirty but more alarmingly, the windscreen had a massive crack, the passenger side light was cracked and the engine management light was on plus there was hardly any fuel in the vehicle. More apologies and excuses were issued. Due to the lateness of the hour we took the vehicle away. We had to fuel and add Adblue on the way home in Birmingham rush hour. It was apparent the van had problems as the fuel consumption was terrible, the vehicle struggled to accelerate and closer to home, the engine started smoking. We arrived home, fuel dripping out of the engine hence the smoke and more warning lights had illuminated. We were beside ourselves with anger at this point. The next day we telephoned Big Wave Campers. More apologies and excuses were issued and a promise that the vehicle would be picked up, rectified and returned to us as a priority. The van got picked up by BWC and 5 days later, we were notified our van would be returned, it never tipped up. The next day we were notified that the van would be returned to us by 1900hrs, once again it never tipped up. Third time lucky we were notified that the van would be with us by 1800hrs, it never tipped up. 12 days after the van went for repair it got delivered back to us complete with a fitted awning. All problems we were told had been rectified. The van was still leaking fluids and the engine management light had come back on? We informed BWC after we had diligently gone to the effort of taking it to a local garage to get the computer read, 5 alarms had been activated and several were in conjunction with the work that had supposedly been completed to the van in Coventry? We had asked the local garage to complete the work under the Blue Chip Warranty system, they said 'No' as most garages had parlayed together and would not touch this sort of Warranty work due to the Warranty companies not wanting to pay the garages for the work completed, arguing every step of the way and wanting inferior cheaper parts used on repairs? The Warranty issued with the vehicle is worthless. So once again we arranged for the van to be returned to Coventry for repair. After 13 days of waiting I delivered the van in person to Coventry. Another 13 days went by before the van got returned back to us. Unbelievably it was still leaking fluids so another call to BWC, we got told by the Manager we now have to go through a lady in charge of after sales, he would get her to contact us, this didn't happen. Due to the incompetence and lack of professionalism of BWC, we decided to take it to a local garage for repair sadly at our cost.
Jul 27th, 2022