Burger King

The service was atrocious. The staff largely unhelpful and unsympathetic. I ordered a couple of meals and Dan and Olga took the order, charged me then ignored me for 15mins. Meanwhile serving everyone else that came through. When I asked where our food was Olga asked what I had ordered, claiming everything was being done in order. It was not. They were not apologetic. And rude, while using polite words. Unbelievable!
Mar 5th, 2023

Jan 26th, 2023

Great customer service
Jan 7th, 2023

What a a waste of money.chips cold and burger cold. Rubbish bin overflowing. All in all a bad experience not to be repeated.
Nov 26th, 2022

Afternoon, I am writing to you on behalf of my mother following up a incident that happened yesterday in your store - Winchester, Hampshire service station. My mum and sister visited the the service station and ordered some food, after waiting 40 minutes and still no food they complained to the staff who were smirking and was laughing at the fact that they was frustrated that they had waited all this time and their food order wasnt even showing on the screen, the staff were disgusting rude and unhelpful! After being laughed and smirked at with no help or food after waiting all this time my sister demanded a refund as she no longer wanted the food as she was disgusted at how she was being treated! She handled the man working behind the desk her receipt and he slapped her hand!!! I cannot believe that you have such people representing your brand!!! After he done this my mum saw the incident and went over to the counter and shouted at the man for slapping my sister! It gets worse! The same man jumped over the counter and went to attack my mum!!! Other customers had to get involved to stop this from happening!! They have completed a form on site as advised but I want to make sure this is taken seriously and as high as it can go! My sister and mum had my small niece and nephew with them who are now traumatised as are my mum and sister! This behaviour is disgusting and UNACCEPTABLE!! I want someone in the Burger King team to contact me ASAP as I want the CCTV as we will be taking this to the police! I also want to make sure this document completed has been documented!!
Nov 25th, 2022