WHSmith Motorway Services

Im unsure about the negative reviews, staff here very pleasent and shop floor was manned on every visit. Wide range of stock from sweets, drinks and magazines to vapes theres something for everyone, reason for 4 stars is due to the pricing (obviously dearer at a service station as expected).
Aug 31st, 2022

Lack of manner by the staff! Soon I walked into the shop the staffs are chatting already as in laughing and checking sharing each other mobile , Maybe that's the company policy!!!! I was ordering a coffee at the Costa machine without realise that I need a ticket, so when I approach to the counter, the African lady asked me where did i get my coffee from, I said at the machine, she then said where's your ticket and I look over there people using it already so instead of show me where the tickets are she just stood there and looking at me assume I know everything as a tourist, I felt hopeless so I left the coffee and walked out the shop cos I don't know what to do so I went to Costa coffee instead as I don't need ticket, because I looked over a few times while I was waiting at the queue, this aftocan lady thought I was disrespecting to her she start running out from wh Smith and run straight to me and start yelling at me about the coffee I was terrified wonder ilwhat kind of management is that they recruit someone like this!! I just didn't talk to her as I m not the same level as her , but jezzz.. what's going on ,is not my fault I have to work on a sunday, I felt she taking it on me, what a terrible experience in this Winchester service and 8 hope is only a 1 off.
Aug 12th, 2022

Stop at 22.30 no one in shop. Waited 10min and girls from Costa shop told me was changing shifts time. Then person came to the tills and I was told was going to be 15min for system to work!! This should be a 24h available service! Not 35min waiting when catch on shifts changing! RIDICULOUS
Feb 8th, 2022

Nothing of interest anymore
Nov 25th, 2018

At 20:25 visited shop to find storeroom wide open and no staff in store waited 10 mins for a member of staff to turn up. When I complained about the wait the staff member was rude and very blas about the situation. He even said it is not my job to be here all the time. Well Smiths I would suggest you train your staff better and maybe employ more diligent employees who would have respect for the customer and your stock as it could so easily been ransacked. If I could have scored you no stars I would have.
Aug 12th, 2018