Downs Way Medical Practice

Dire. Used e-consult, when it was open to use, tried 3 times through the day. the result of the e-consult was call for emergency appointment. called surgery, got answer, eventually, told I cannot book an appointment for today, no probs I say, dont need today but next week would be fine, reply - No, I cant book you an appointment, you will have to call back and hope you can book one on the day, if not, call the next until you get one. What a shocking way to run a surgery, no access at all to any medical requirements - disgrace
Jan 18th, 2023

Appalling surgery. Me and my family used to adore the doctors at istead rise and shorne. Since COVID, the practice has been extremely unhelpful, cant even see your own GP as the receptionists say they are always busy and get told to ring 111 for any medical advice! I might as well go and sit at a hospital for several hours
Mar 29th, 2023

My Father has three cancers and scarily high BP. Most mornings it's above 180. His specialist says he must get an appointment with his GP ASAP. He NEEDS an appointment!!! Can't get through on the phone, not allowed to make walk in appointments. Lights all off, no staff. What IS going on exactly? They're living in a dream world.
Feb 24th, 2023

I was sad to see above reviews. I have always found after over 30 years at the surgery, all the staff and doctors to be kind, helpful and very polite.
Feb 9th, 2023

I have been with this practice for 23 years and I am appalled by the service. They now have 3 practices yet no appointments?? The receptionists are plain rude and unhelpful. Now having to search for a new surgery
Jan 26th, 2023