Harrowden Turf Ltd

Nice staff
Jul 20th, 2022

Appalling service. Ordered 100sqm of turf and this was great arrive and laid very happy, so would have recommended but then ordered 185sqm more to finish the garden project. It arrived at 4pm so laid it first thing the following morning. Really awful clearly had been cut days before and left one lot was noticeably worse than the other leftovers! My husband contacted them ASAP later that day to be told 1. We should have laid it the day it arrived! 2. We should have notified them the day it arrived rather than the next day 3. It was our fault because we hadnt paid for an earlier delivery. We contacted them back even just expecting an apology or some level of understanding and advice. That was several days ago and Radio Silence. Find another supplier!
Feb 15th, 2022

I used Harrowden turf for 75sqm of turf and i have to say i was hugely impressed with the service. The turf and products were top quality, the vehicle and driver were spot on and to top it off, they forgot to add some seed onto the delivery and to rectify the problem a member of their team hand delivered it - would recommend to anyone - great customer service. Thank you
Jul 7th, 2021

On the 26th of April I decided to make an order of top soil and new turf to lay in my house. I had deliberately paid for an extra service (fast delivery and early morning delivery) for both my orders as I had a tight schedule I had to keep too. I had ordered my tonne bag of top soil to be delivered between 8am and 12pm on Thursday the 29th of April- this would give me and my work men I had hired a day to lay it down in my garden- ready for the turf to be delivered on Friday the 30th of April. I was working on the Thursday (I am a teacher and do not check my phone whilst at work), to finish at 5pm, I realised that I had missed calls and messages from my builders, explaining that no delivery had been made and that they were waiting at the house all day for. Once I had finished work I tried to call Harrowden Turf but unfortunately they stopped working then. On Friday the 30th of April morning, I called the offices again and explained the problem, the woman I spoke to had no idea what was going on and quite frankly had no remorse whatsoever and said she would get someone to call me back. 4 hours later I still received no call so I called again on my lunch break. To be told again by the same lady she would get some to call me. About half an hour later I received a call, which whom I can only guess was the manager, he had explained it had been a mess up in their end and the tonne bag was lost. He said that he could have the topsoil delivered on Tuesday, but what I would have to do is unroll each and every bit of turf and water it until then. I explained that that was ludicrous and that I didnt have time to unfold over 40 rolls of turf individually and water them until Tuesday. I also explained that the mistake was not from my end and that I shouldnt have to go above and beyond to rectify THIER mistake. The manger understood and apologised and we came to an agreement that I would have new topsoil delivered on Tuesday the 4th of May and that NEW turf would be delivered on the 5th of May. The manger then went on to ask if he could leave the old turf on our drive until the Tuesday. I explained that it was not possible as we needed our drive for deliveries coming over the weekend and that it was the upmost importance that it was either taken today (30th April) or on the Saturday (1st May) at the latest. He said that he would most definitely have it picked up before the Saturday. Well we are now on the 4th of May and we still have our OLD top soil on our drive and pavement, restricting access to our drive which we made sure to explain was not what we wanted. We have had to re arrange deliveries with people that had already planned to deliver other materials ( stones for the drive and the garden) over the weekend, which has now out us in a bad working relationship with our suppliers as we were all on a tight schedule. We also had to pay our workmen on Thursday for waiting for the delivery that never came - that was 100 our do our pockets. I have been emailing the company all weekend and this morning made a call to their customer service line, which then I was greeted (when I say greeted I dont mean in a pleasant way either) by a lady that quite frankly did not want to help me, instead I had terrible sarcastic remarks and rude nature towards a CUSTOMER that has ever right to be dissatisfied. I asked the lady that I would like compensation for our troubles as we never knew that ordering soil from their company would make us pay out - 1. 100 to our workers because of their mistake 2. 60 delivery payment we made for our products to be delivered at a certain day and time, for which none of this had been done 3. A tested working relationship with other suppliers whom stuck to schedule, because this company cant keep to a schedule them selves Her reply was that she could issue me a refund and that was all, when I tried to explain to her I was not happy with this outcome and that I wanted to speak to a manager she became rude and even started smirking at me.
Dec 16th, 2020

Booked a day off work for a turf delivery Had to call harrowden at 3 o'clock to find out why it hadn't been delivered to be told the lorry had broken down They said they would out it on tomorrow's delivery not a lot of use to me as I'll be at work! They really didn't seem to care told me cancel my order and get my money back
Jul 7th, 2020