Burlington Road Surgery

Surely the worst doctors surgery in Ipswich. You genuinely ring 150+ times at 8am and still don't even get through to the queue, it just cuts straight off. Had to use 111 to actually get an appointment
Apr 2nd, 2023

AWFUL HORRIBLE SURGERY WHO DO NOT CARE ABOUT THEIR PATIENTS AT ALL! People complain about the amount of time you have to call to get through but thats nothing compared to a referral which they promised me was made 6 months ago. At the time there was a 12 months waiting list. I call to chase it up and it wasnt done and now the waiting list is 2 years!!! I called on a Friday and was told to wait until after 4pm to get my antibiotics from my pharmacy. It wasnt done. Monday I was told the guy I spoke to forgot to send it! Finally got them Tuesday And this is all on top of redialling between 80-100 times to get a telephone appointment. Also caught the receptionists TWICE laughing about me thinking they had me on hold! Lovely!!! Honestly no one here gives a #*$@ about any patients at this surgery
Mar 19th, 2023

Came to see nurse last week, I was not in a good place, was Ill have a rattling chesty cough been going on for sometime but herring worse, Nurse told me I need to see doctor she was lovely. Walked to reception said I need to make an appointment to see doctor, she said next Tuesday I will get a phone call, I said phone call I need to see a doctor she said sorry you have to have a phone call first. I have been with this surgery since about 1982. I know things have changed since covid but I hardly go to doctors, I never take any medication but when you know something is not right with your heart & chest you expect to be able to see a doctor. How can the doctor listen to my chest over the phone . I was told last year that the heart issue needs looking into again, never heard a thing so the referral was not put through. I feel sorry for A&E people going there for minor things because they cant see a doctor.
Mar 2nd, 2023

The line is always busy! It doesn't even let me go through to the wait list... its awful trying to get my daughter her asthma pump a week later and still unable to do it
Feb 26th, 2023

I suspect most GP surgeries are just as bad, but having to ring 50 times even when you call bang on 8am to even get through to the queue to then wait another 20 minutes to speak to someone, then be told you'll get a call back at some point today, then never get the call back, is quite simply disgusting. And when you call near end of the day to see if you are going to get the call, guess what?! You can't get through to anyone! Utter disgrace.
Feb 24th, 2023