John Banks Suzuki Ipswich

I dont think Ive ever experienced customer service quite like that which I have received from John Banks Group. From my very first point of contact, with the amazing Helena Saunders, through my many questions & emails, they have been absolutely first rate. Helpful, efficient, kind and knowledgeable, I really cannot fault the level of service I received, it is a rare thing these days. Such a refreshing change to deal with a company who genuinely care about the service they give, everything has been absolutely spot on. Lastly, a big shout out to Jules who delivered our Suzuki Vitara for us, travelling in vile weather from Suffolk to Devon, he was also fantastic, kept us informed a few times of his ETA en route, was really friendly and courteous, answered our questions on delivery, a really nice chap, thank you. When I am next looking for a new car, John Banks Group will without doubt be my first port of call, your staff are an absolute credit to you. Oh, and the car is fabulous too!
Oct 17th, 2022

Absolutely amazing expirence, best car dealer in Ipswich. Ciaran very frendly and patient. I am disabled person and was given enough time and all my questions was ansered to allow me made a best decision about a car. Recommended
Apr 22nd, 2023

My first impressions of dealing with John Banks Suzuki were excellent and I was treated to the utmost courtesy and service. I felt comfortable and secure when making my purchase of my car. If this is the kind of attention and service I receive from John Banks I would strongly recommend them. Kind Regards. Ivan Pipe.
Feb 2nd, 2023

Great service, very friendly and and always willing to answer any questions. Thank you
Jan 29th, 2023

We collected our new Suzuki Vitara today from John Banks.We traded in our old car and received a fair price. Helena was absolutely marvellous, she helped us through all the paperwork, and showed us how to operate the satnav and all the gizmos,it couldn't have been easier. Thanks Helena for all your help.5star.
Dec 26th, 2022