Barclays Local

Aug 23rd, 2022

Bad experience with rude and unhelpful staff. Quite frankly the worst I have ever come across in nearly 40 years of Banking with Barclays ! I ordered sealed coins to collect next opening day and made the mistake of reading that branch to be closed the next day. I had left my contact number but nobody called to tell me the sealed coins had arrived. When I returned to the Bank 3 days later the Staff were very rude, told me that the sealed coins had been used up, kept me waiting for 3 hours then told me that they would never assist me with this again and then i discovered that half of the bags weren't even sealed but the same coins that i had brought in earlier that week. I am collecting on behalf of a Charity and have been left disgusted.
Mar 12th, 2021

Far better service here than Princes Street where the attitude of staff is very poor
Jan 6th, 2020

The bank has changed its opening hours from 16:00 to 12:00 as far as I could tell without notice. I arrived at just before 12:00 and joined a small Q outside. At 12:00 a member of staff came outside to announce that the branch was closed. I was one of 3 "valued customers" in the Q we were all refused service. I needed to pay in some cash and was advised to go to the post office. Thank you Barclays for being so cutomer focused, really appalling service. I had to give one star in order to post this.
Sep 4th, 2019

Served by very professional lady today. I was so impressed that I had to share it. I always appreciate good service, doesn't cost much just a smile and good manners. Well done!
Feb 5th, 2019