Lloyds Bank

Visiting Woodbridge today we discovered we hadnt any cash for the car park. I left my husband at the car and called into Lloyds bank to ask for 5 in change for the meter. The lady asked if I had an account with them and when I said I didnt she said she couldnt help despite me explaining why I needed it. She could not have been more dismissive and unhelpful and ought to be ashamed. A local cafe on the other hand emptied their tips jar as they work on a card only basis. Thats the difference between great service and appalling service. Lloyds - read and learn.
Jan 20th, 2023

I have had several experiences with rudeness and terrible service with this bank. So much so that im contemplating moving banking elsewhere. Today; I wanted to pay some money in, and had walked my dog into town. A member of staff was outside assisting a lady and I asked her if she could kindly keep an eye on my dog whilst I nipped in. She said flat out said no, even though she was outside the entire time!!! Ive also had experiences with a male member of staff, one time I watched him run outside to scream at someone who had parked their car near to the bank. Puffed out chest, walking around like a peacock. Customer service - none. Opening times - rubbish. Friendly staff - probably a few, but they are sadly drowned out by the rude, or downright arrogant members that Lloyds have employed.
Jan 4th, 2023

Wonderful team of people Thankyou so much Janet with the red hair xxx you really helped me today and put my faith back into Lloyds bank merry Xmas love Jodie with the pink coat xxxxxxx
Dec 25th, 2022

They were 100% in solving my problem. Five star service.
Jun 27th, 2022

I was in there yesterday and a man working there displayed a level of arrogance and rudeness that was shocking. To a member of the team who he told to move here car despite people queuing to see her and to a gentleman that had been waiting to see him - who was told to make an appointment. That chap left saying he was busy too! He interupted another person speaking to a customer, I didn't hear what that was about. Whoever he was he needed to be reminded that the purpose of the bank was to serve us - the customers. If he was the manager it is no wonder that he can't be bothered to tell customers of different opening times.
May 25th, 2022