Wharfedale Window Company

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Service: General window replacement
Jul 12th, 2022

Feb 12th, 2022

Jan 30th, 2022

- although there was lots of contact during the sales process, once our job was commissioned we were passed over to Wholesale Windows in the Wirral who make and fit the windows - an upstairs window was fitted on the wonk. This is truly unacceptable. The window fitters fitted tilted, completely offline and tilted front to back. Our builders on site managing the rest of our project could not believe the poor quality of the fitting and told me they had never seen anything like it before. - the finishing of the windows with sealant was a mess. Looking at the windows in situ with messy sealant onto the brickwork was very disappointing and wee were shocked the quality of work was so poor. It was a sloppy job. The window installation manager agreed the quality of work done was not of a good standard and needed replacing to bring the job up to the quality expected. We had to wait around 6-8 weeks for this to be re sealed. - a survey was conducted by the company prior to fitting which confirmed the French doors could be fitted. After fitting the lintel dropped and doors could not be opened. Clearly the survey should have picked this up and this was an issue for our brickwork on front wall which was dropping with no lintel support. Despite calling and emailing (my emails were ignored) it took more than 6 weeks for the company to come and fix this - the window latches were fitted poorly meaning we could not lock shut some windows with the handles, and again, had to request for the job to be done again. We would have expected window fitters to test latches and ensure they work as part of their role in fitting windows Services: Window installation, General door installation
Oct 14th, 2021

The original installation went very smoothly and efficiently, but we had to contact the company several times to replace hinges on a window that didn't close. Also we had to wait 10 weeks longer than for the windows for a side door although the supply issue was out of their control. The installers were very efficient and friendly. We really like the windows and door which look very attractive and are well insulated. The windows are very easy to open. The price wasn't cheap but comparable to other companies. Would recommend.
Jul 7th, 2021